Program Administrator

Essential Responsibilities

• Oversees the day-to-day standards, fills in for staffing ratios, assists with scheduling, assists in fiscal management and quality improvement.
• Ensures compliance with federal, state and local regulatory requirements.
• Maintains the quality of service and utilization of standards.
• Aids in the development and implementation of quality improvement plans.
• Ensures staff provides the highest quality of care and services.
• Investigates and resolves concerns regarding care and services.
• Monitors the timeliness of completion of service requests, falls, significant events, grievances and care plans.
• Oversight of the following specialty areas:
• PACE Operations – Ensures all PACE requirements are met in terms of care planning, service delivery, grievances, appeals and other areas.
• Assists in overseeing customer service excellence especially with the Department Specialists/Receptionists.
• Works with the Center Manager in providing a robust food delivery service in a efficient and cost-effective manner and in enhancing customer satisfaction experience.
• Provides coverage for Center Manager in their absence as needed.

JOB SPECIFICATIONS

• Bachelor’s degree in health care administration or a related field preferred.
• Minimum of 1 year of experience with leading staff.
• Minimum of 1 year of experience working with a geriatric population.
• Knowledge of operations management.
• Demonstrated leadership and motivation skills.
• Demonstrated ability to initiate and drive changes; demonstrated results-driven approach.
• Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing and budgeting.
• Demonstrated interpersonal communication skills.

Coverage

• Covid vaccinated preferred.