Program Administrator

About Us

For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from daycare programs for the very young to older adults centers. Our extensive array of community-based services are fully integrated, bilingual, and culturally competent.

About the Role

The Program Administrator is responsible for leadership in the provision of high-quality mental health services, mental health advocacy, and effectiveness of clinical services for the ACDP’s Certified Community Behavioral Health Clinic (CCBHC). This position involves staff leadership, supervision, and administrative tasks to ensure quality clinical operations and regulatory compliance with OMH and funders. The role includes providing supervision of clinical activities as directed by the Senior Administrator, ensuring strengths-based, person-centered quality of care in a culturally and linguistically meaningful therapeutic environment.

Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job.

Responsibilities

• Provides oversight and management of the operations of the CCBHC program, in accordance with agency and OMH/OASAS regulations.
• Provides direction and support to clinical leaders in hiring, orientation, training, and performance management processes.
• Provides administrative supervision to clinical leadership staff and workflow, including delegating assignments and monitoring effectiveness to ensure best practices and compliance with operational plans.
• Monitors staffing requirements, evaluates staffing needs, and participates in the hiring process.
• Ensures programs are financially stable; takes corrective actions if a deficit occurs.
• Monitors high-risk management processes and provides clinical recommendations on evidence-based interventions and practices.
• Assists in crisis management and oversees all incident reporting to appropriate agencies (APS, Justice Center, NIMRS, etc.).
• Ensures program compliance with enrolled initiatives, grants, and prepares for upcoming regulations or reimbursement expectations.
• Maintains community relationships with regulatory agencies and collaborators.
• Provides counsel and expert advice to the team and other staff for quality and performance improvement.
• Oversees the on-call rotating schedule with the portfolio management team.
• Handles special projects and other duties as instructed by the Senior Administrator.

Requirements

• Master’s Degree in Social Work.
• Licensed Clinical Social Worker (LCSW) licensure preferred.
• 3+ years of notable supervisory experience in behavioral health.
• Knowledge of Certified Community Behavioral Health Clinics (CCBHC), OMH, and OASAS regulations.
• Knowledge of grants, SAMHSA, and reporting regulations strongly preferred.
• Ability to use business acumen to exercise good judgment and decision-making.
• Ability to deal with sensitive issues with diplomacy and discretion.
• Strong organizational skills and ability to multitask.
• Excellent interpersonal skills and ability to communicate both verbally and in writing.
• Commitment to cultural diversity and sensitivity.
• Ability to maintain a professional demeanor under pressure and operate with a keen sense of urgency and commitment to quality.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Generous paid time off, including vacation days and paid holidays.

We prioritize the well-being of our employees both professionally and personally.