Program Administrator

Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive, and clean technology sectors.

About the role

Responsible for all administrative aspects of the program. Works closely with the Program Manager and with various departments to meet program delivery goals. Maintains direct contact with customers and with operations personnel to ensure positive relationships are maintained and customer expectations are met. Provides customer reporting, processes returns (RMA), updates databases, and records and reports the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.

Responsibilities

• Assist in managing the business relationship between assigned customer and the manufacturing facility to ensure customer expectations are met or exceeded.
• Manage customer backlog to meet required on-time delivery.
• Resolve accounts receivable (AR) issues and drive excess and obsolete (E&O) inventory resolution.
• Report key business indicators.
• Manage all commercial aspects of the business, including product margin, product pricing (price effectivity, inventory re-valuation), RMAs, and engineering change orders (ECOs) with the customer.
• Understand contractual obligations by all parties and ensure fulfillment (e.g., payment, delivery, invoicing).
• Prepare documents related to processing returns (RMA).
• Maintain records of returns, schedule changes, product enhancements or changes, and product pricing.
• Resolve return credit problems.

Requirements

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• 2+ years of experience in customer service or program administration.
• Strong verbal and written communication skills.
• Able to work independently and quickly while under pressure in a fast-paced environment.

Pay

Annual salary range: $50,000 – $55,000. Actual base pay within this range will be determined based on years of relevant work experience, education, certifications, and skills.

Benefits

• Health insurance coverage.
• Life and disability insurance.
• Savings plan.
• Company-paid holidays and paid time off (PTO) for vacation and/or personal business.
• Depending on the role, may include eligibility for restricted stock unit awards and participation in a discretionary bonus program.