Prog Support Asst Sr

About the role

The Program Support Assistant Senior provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone is treated courteously, quickly and with respect.

Responsibilities

• Establishes and maintains an environmental control plan.
• Coordinates materials management for the department.
• Assists in monitoring clinic activities.
• Provides supervision of clerical activities.
• Performs a variety of clerical tasks involved in preparing, maintaining and processing employee and unit activities, data and records.
• Provides administrative and program support to optimize efficiency of assigned services.
• Acts as a corporate business agent in delegated areas of responsibility.
• Assists with daily operations by communicating scheduling needs of team members or patients to the Director.
• Works with the team to maximize outpatient or resident scheduling needs (e.g., priority patients or wait‑list).
• Provides necessary data to the Director for decision‑making.
• Communicates scheduling information to utilize available resources, flex schedules, fill gaps or call in additional help.
• Provides administrative support to the clinical service team by completing documentation within scope, creating documents and resources, and undertaking special department projects.
• Coordinates facilities work orders and service desk tickets.
• Coordinates purchases for assigned clinical areas.
• Orients new team members, affiliates, students and volunteers to general department resources (e.g., locker assignment or computer login process).
• Serves as the timekeeper for the assigned clinical area.
• Assists with data collection that supports processes such as applicant coordination, documentation of orientation, continuing education, in‑service and staff development.
• Provides service orientation with respect to support processes.
• Maintains service training materials.
• Provides administrative