Sr Support Technician

What We Can Offer You

• Estimated Salary: $90,000 - $105,000 plus annual bonus opportunity
• 401(k) plan with a 2% company contribution and 6% company match
• Work-life balance with vacation, personal time and paid holidays

What You'll Do

• Lead and manage technology solutions: Act as a liaison with senior business partners to understand needs, direct requirements gathering, and perform complex root cause analysis to develop and deliver appropriate solutions and strategies
• Oversee installation and maintenance of systems: Install, configure, maintain, and troubleshoot desktop and application delivery technologies and systems, ensuring the stability and performance of application and desktop environments
• Participate in strategic planning and performance analysis: Engage in capacity planning, demand forecasting, software performance analysis, system tuning, and provide input into the strategic and tactical direction for technology solutions
• Ensure compliance and security: Adhere to Change Management, Incident Management, and Configuration Management policies, while ensuring appropriate security and privacy measures are implemented to protect company data
• Mentor technical teams: Provide leadership by mentoring others, acting as a technical subject matter expert in projects, and effectively collaborating in a matrix environment to foster a balanced organization with complementary skills

What You'll Bring

• Expert troubleshooting and technology platform knowledge: Possess vast experience with technology products and platforms, with advanced skills in identifying and resolving issues in real-time related to computer hardware, software, and desktop/application delivery systems
• Advanced customer service and communication skills: Ability to communicate in person effectively with customers, previous experience supporting associates and executives, serving them with a high level of professionalism, and working collaboratively within teams to obtain consensus and foster trust for win-win solutions
• Strong operational and strategic planning capabilities: Demonstrate expert understanding of operational and tactical planning, utilizing Division, Area, and Team goals to prioritize work, guide actions, and anticipate downstream effects of technology implementation
• Proficiency in process improvement and instruction: Deep knowledge of process improvement methodologies and expert skill in developing and delivering instruction and mentoring technical support staff
• Comprehensive understanding of desktop and application delivery systems: Expert knowledge of these systems and sub-systems, combined with a strong educational background in Computer Science or equivalent IT systems/support engineering experience
• Ability to work at our home office located in Omaha, Nebraska, in a hybrid environment
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment