Profound Platform Specialist

Responsibilities

• Monitor Profound platform workflows and integrations
• Support engagement and conversation analytics dashboards
• Troubleshoot synchronization issues with Salesforce
• Cook up vendor support and issue resolution
• Support data validation and reconciliation activities
• Manage user access and operational support requests
• Support reporting and business analytics requirements
• Aid with platform releases and testing activities

Requirements

• SaaS application support
• CRM integrations
• Reporting and dashboards
• API troubleshooting
• Data analysis and validation
• Salesforce integration knowledge

About the role

Support customer conversation analytics and integrations with Salesforce CRM and related enterprise platforms.

Requirements

Required Skills:

• SaaS application support
• CRM integrations
• Reporting and dashboards
• API troubleshooting
• Data analysis and validation
• Salesforce integration knowledge

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer.

Pay

N/A

Schedule

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Benefits

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