Platform Enablement Specialist

About the role

Inspiring and empowering the future of digital infrastructure, QTS Data Centers is seeking a Platform Enablement Specialist to join our dynamic team. This role focuses on designing, developing, and delivering end-user enablement programs for a custom operations platform across iOS (iPhone and iPad) and web.

Responsibilities

• Design, develop, and deliver end-user enablement programs for a custom operations platform across iOS (iPhone and iPad) and web — tailored to data center technicians, operations managers, and support staff.
• Collaborate closely with product and business analysis teams to stay ahead of upcoming releases, sprint deliverables, and feature changes so learning materials are always current.
• Create multi-format educational assets including quick reference guides, interactive walkthroughs, video demos, and hands-on lab exercises for mobile and web contexts.
• Facilitate live enablement sessions — both in-person and virtual — adapting content to varied technical literacy levels across operational staff.
• Maintain a content library in coordination with the Marketing team that is version-controlled and updated alongside each sprint release cycle.
• Partner with the BA and QA teams during testing to observe workflows firsthand and identify usability pain points that inform learning content design.
• Gather and analyze post-enablement feedback; iterate on materials to improve comprehension and reduce support escalations.
• Serve as a visible, approachable resource for end users during go-live periods and new feature rollouts.
• Develop role-based learning paths that account for different user personas (e.g., Critical Operations Technicians, floor supervisors, managers).
• Track content completion and competency metrics; report to stakeholders on readiness status ahead of production releases.

Qualifications

• 3+ years of experience in end-user enablement or instructional design for custom or enterprise software.
• Demonstrated experience training in an agile development environment — comfortable with incomplete features, sprint-by-sprint rollouts, and evolving scope.
• Proficiency creating learning content for both mobile (iOS/iPad) and web-based applications.
• Strong facilitation skills — able to lead small-group sessions, 1-on-1 coaching, and larger webinars.
• Able to quickly learn and translate complex, technical software workflows into clear, accessible language.
• Exceptional written communication skills for documentation, quick-reference guides, and release notes.
• Willingness and ability to travel up to 25–30% to support on-site training, go-live events, and new site rollouts.

Preferred Qualifications

• 3+ years of experience in end-user enablement or instructional design for custom or enterprise software.
• Experience in a data center, critical facilities, or industrial operations environment.
• Familiarity with SCADA, BMS, alarm management, or asset tracking systems.
• Experience working alongside product managers or business analysts in a product lifecycle team.
• Knowledge of Jira, Confluence, or similar agile tooling for tracking release content.
• Certification in instructional design (ATD, CPTD, or similar).
• Experience with LMS platforms or eLearning authoring tools (Articulate, Camtasia, etc.).