Profound Platform Specialist - integrations with Salesforce Remote Role
Veridian Tech Solutions, Inc. · Dallas, TX · 3 days ago
On-siteInformation TechnologyFull-time
Description
Support customer conversation analytics and integrations with Salesforce CRM and related enterprise platforms.
Responsibilities
- Monitor Profound platform workflows and integrations
- Support engagement and conversation analytics dashboards
- Troubleshoot synchronization issues with Salesforce
- Coordinate vendor support and issue resolution
- Support data validation and reconciliation activities
- Manage user access and operational support requests
- Support reporting and business analytics requirements
- Assist with platform releases and testing activities
Required Skills
- SaaS application support
- CRM integrations
- Reporting and dashboards
- API troubleshooting
- Data analysis and validation
- Salesforce integration knowledge
Experience: 3–5 years with the Profound Platform
Remote: Yes