Profound Platform Specialist
Stefanini Group · Dallas, TX · 2 mo ago
RemoteRemoteInformation TechnologyFull-time
Location: Remote (no onsite or travel required)
About the role
Support customer conversation analytics and integrations with Salesforce CRM and related enterprise platforms.
Responsibilities
- Monitor Profound platform workflows and integrations
- Support engagement and conversation analytics dashboards
- Troubleshoot synchronization issues with Salesforce
- Coordinate vendor support and issue resolution
- Support data validation and reconciliation activities
- Manage user access and operational support requests
- Support reporting and business analytics requirements
- Assist with platform releases and testing activities
- Mentor and transfer knowledge to client project team members
- Participate as primary, co, or contributing author on project deliverables
- Participate in data conversion and data maintenance
- Provide best-practice and industry-specific solutions
- Advise on and provide alternative (out-of-the-box) solutions
- Provide thought leadership and hands-on technical configuration/development
- Perform other duties as assigned
Requirements
- 3–5 years of experience
Skills
- SaaS application support
- CRM integrations
- Reporting and dashboards
- API troubleshooting
- Data analysis and validation
- Salesforce integration knowledge