Profound Platform Specialist

Location: Remote (no onsite or travel required)

About the role

Support customer conversation analytics and integrations with Salesforce CRM and related enterprise platforms.

Responsibilities

• Monitor Profound platform workflows and integrations
• Support engagement and conversation analytics dashboards
• Troubleshoot synchronization issues with Salesforce
• Coordinate vendor support and issue resolution
• Support data validation and reconciliation activities
• Manage user access and operational support requests
• Support reporting and business analytics requirements
• Assist with platform releases and testing activities
• Mentor and transfer knowledge to client project team members
• Participate as primary, co, or contributing author on project deliverables
• Participate in data conversion and data maintenance
• Provide best-practice and industry-specific solutions
• Advise on and provide alternative (out-of-the-box) solutions
• Provide thought leadership and hands-on technical configuration/development
• Perform other duties as assigned

Requirements

• 3–5 years of experience

Skills

• SaaS application support
• CRM integrations
• Reporting and dashboards
• API troubleshooting
• Data analysis and validation
• Salesforce integration knowledge