Professional Services Project Coordinator

About the Opportunity

The organization is the industry's first Autonomous Identity Platform, providing software that surfaces and acts on access risk. It started with a self-service AppStore and now connects apps, identities, and data for numerous leading tech companies. Albus, the AI agent for identity, mines roles, approves access, and catches human oversight.

Key Responsibilities

• Own the project plan. Maintain project plans, schedules, and status documentation; check for past-due dates and request updates; keep track of every change made to the plan.

• PS Projects Dashboard upkeep. Update and share highlights and risks weekly with the Customer team and executive leadership team.

• Hold the team accountable. Track deliverables, follow up before things slip— not after—and hold both customers and internal stakeholders accountable for what they've committed to.

• Run a tight ship on project calls. Build structure for recurring project calls—set the agenda, keep the discussion on topic, and don't let Solution Architects (or anyone else) wander off-track. Coordinate meeting logistics, action items, and follow-ups.

• Escalate early. Flag risks, blockers, and account changes to the Customer Success Manager before they surprise the customer relationship. Track blocker-level bugs and sales-committed feature requests tied to product needs.

• Keep the RACI clean. Define and maintain the project RACI (Responsible, Accountable, Consulted, Informed) for each engagement so everyone knows who owns what.

• Report status, internally and externally. Own weekly project plan updates, deliver a weekly status report to the Customer Success Manager and leadership, and produce both the internal status report and the client-facing progress summary for every project.

• Use AI to scale the work. Use AI/Claude skills to help manage recurring reporting and status work so updates stay consistent and timely without eating the team's bandwidth.

• Track the technical footprint. Compare the apps a customer committed to integrating against what they've actually integrated.

• Build relationships that make delivery work. Build working relationships with the internal teams supporting each engagement, and follow established project management practices and procedures.

Required Qualifications

• 1–3 years of relevant experience. Project manager or project coordinator-level experience is a plus.

• Strong organizational skills and attention to detail. You don't let things fall through the cracks.

• Comfortable across multiple tools. Project tracking, scheduling, documentation— and experience using AI tools to boost productivity and scale reporting work rather than grinding through it manually.

• A natural driver of accountability. You follow up before things slip, not after, and you're comfortable holding both customers and internal teams to their commitments.

• A clear, proactive communicator. You can run a tight, on-topic call and translate project status into something a Customer Success Manager, an internal team, or a client executive can act on immediately.

Pay and Benefits

Pay Range: $117,000 - $132,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

• Benefits and Perks:

  • Remote-first culture: Work from anywhere within ±4 hours of Pacific Time.

  • Medical, dental & vision insurance: 100% of premiums covered for employees, 60% for dependents. HSA and FSA available with employer contribution.

  • Mental health support: Access to mental health resources and support.

  • Monthly wellness stipend: A monthly stipend for gym memberships, fitness apps, and whatever helps you recharge.

  • Lifetime insurance: Life insurance, short-term disability, and long-term disability coverage available.

  • Flexible PTO: Flexible time off with a minimum annual requirement, because rest is part of doing your best work.

  • Parental leave: Up to 16 weeks of paid parental leave for expecting parents.

  • Learning stipend: An annual budget for courses, books, conferences, and certifications.

  • Company & team offsites: Company and team bonding trips throughout the year, fully covered by the organization.

  • 401(k) with matching: Employer 401(k) matching to help you save for the future.

  The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.