Professional Services Project Coordinator

About the OpportunityEvery breach, every failed audit, every new hire stuck in onboarding purgatory traces back to the same question: who has access to what — and should they? Identity is where modern companies break. Too much access leaks data. Too little grinds the business to a halt. The organization is the industry's first Autonomous Identity Platform — software that doesn't just surface access risk, but acts on it. The company started with a self-service AppStore and grew into the critical infrastructure connecting apps, identities, and data for numerous leading technology companies. At the center is Albus, the organization's AI agent for identity — mining roles, approving access, and catching the drift humans miss. You'll ship work that thousands of IT and security teams touch every day. You'll own problems without playbooks, because the category is being redefined in real time — by this organization. Key ResponsibilitiesOwn the project plan. Maintain project plans, schedules, and status documentation; check for past-due dates and request updates; keep track of every change made to the plan.PS Projects Dashboard upkeep. The internal tracking looks at weekly high-level status tags, summaries, blockers/issues to escalate, and module go-live dates, all used in reporting to the Customer team as a whole and to the executive leadership team. You will work with the Head of Professional Services and the Customer Success Managers to update and share highlights and risks weekly with the teams.Hold the team accountable. Track deliverables, follow up before things slip — not after — and hold both customers and internal stakeholders accountable for what they've committed to.Run a tight ship on project calls. Build structure for recurring project calls — set the agenda, keep the discussion on topic, and don't let Solution Architects (or anyone else) wander off-track. Coordinate meeting logistics, action items, and follow-ups.Escalate early. Flag risks, blockers, and account changes to the Customer Success Manager before they surprise the customer relationship. Track blocker-level bugs and sales-committed feature requests tied to product needs.Keep the RACI clean. Define and maintain the project RACI (Responsible, Accountable, Consulted, Informed) for each engagement so everyone knows who owns what.Report status, internally and externally. Own weekly project plan updates, deliver a weekly status report to the Customer Success Manager and leadership, and produce both the internal status report and the client-facing progress summary for every project.Use AI to scale the work. Use AI/Claude skills to help manage recurring reporting and status work so updates stay consistent and timely without eating the team's bandwidth.Track the technical footprint. Compare the apps a customer committed to integrating against what they've actually integrated.Build relationships that make delivery work. Build working relationships with the internal teams supporting each engagement, and follow established project management practices and procedures. Required Qualifications1–3 years of relevant experience. Project manager or project coordinator-level experience is a plus.Strong organizational skills and attention to detail. You don't let things fall through the cracks.Comfortable across multiple tools. Project tracking, scheduling, documentation — and experience using AI tools to boost productivity and scale reporting work rather than grinding through it manually.A natural driver of accountability. You follow up before things slip, not after, and you're comfortable holding both customers and internal teams to their commitments.Clear, proactive communicator. You can run a tight, on-topic call and translate project status into something a Customer Success Manager, an internal team, or a client executive can act on immediately. What We ValueThe organization also cares about whether you would be a good fit based on the values and characteristics that define how outcomes are achieved, not just your resume. Pay Range$117,000-$132,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience. Benefits and Perks:💻 Remote-first culture – Work from anywhere within ±4 hours of Pacific Time.🏥 Medical, dental & vision insurance – 100% of premiums covered for employees, 60% for dependents. HSA and FSA available with employer contribution. International benefits align with local standards.🧠 Mental health support – Access to mental health resources and support.💪 Monthly wellness stipend – A monthly stipend for gym memberships, fitness apps, and whatever helps you recharge.🛡️ Life & disability insurance – Life insurance, short-term disability, and long-term disability coverage available.🌴 Flexible PTO – Flexible time off with a minimum annual requirement, because rest is part of doing your best work.👶 Parental leave – Up to 16 weeks of paid parental leave for expecting parents.📚 $1,000 annual learning stipend – An annual budget for courses, books, conferences, and certifications.✈️ Company & team offsites – Company and team bonding trips throughout the year, fully covered by the organization.💰 401(k) with matching – Employer 401(k) matching to help you save for the future. The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.