Professional Services Consultant - RCM

Summary Of The Professional Services Consultant - RCM

The Professional Services Consultant specializing in Revenue Cycle Management (RCM) delivers consulting services to our customers. The role is a revenue generating, customer-facing position responsible for driving measurable financial and operational outcomes through expert-level consultation, system optimization, and workflow design. Customers include behavioral health organizations, CCBHCs, FQHCs, inpatient and outpatient providers, and managed care organizations (MCOs).

As a trusted advisor, the Professional Services Consultant will leverage subject matter expertise to navigate complex environments, think critically in real time, and deliver strategic and tactical solutions that improve revenue performance and operational efficiency.

Responsibilities Of The Professional Services Consultant - RCM

• Deliver high-quality, revenue generating, consulting services focused on end-to-end revenue cycle optimization, including front-end, mid-cycle, and back-end processes
• Analyze customer workflows, financial performance, and system utilization to identify gaps and opportunities for improvement
• Provide strategic recommendations and hands-on guidance to enhance billing efficiency, reduce denials, and accelerate cash flow
• Act as a trusted advisor and SME, offering white-glove service tailored to each customer’s operational maturity and regulatory awareness
• Collaborate closely with Customer Success, Support, Product, and Implementation teams to ensure alignment and successful outcomes
• Lead or support onsite and remote engagements, including optimization projects, assessments, and training sessions
• Configure and optimize EHR/RCM systems to align with best practices
• Develop and deliver customer-facing documentation, reports, and presentations that clearly communicate findings and recommendations
• Support customers in navigating payer requirements, regulatory compliance, and evolving reimbursement models
• Manage multiple engagements simultaneously while meeting revenue and customer satisfaction targets
• Proven ability to develop and deliver customer-facing training, presentations, and webinars, translating complex RCM concepts into practical, actionable guidance tailored to diverse audiences
• Ability to participate or lead user groups, customer forums, or knowledge-sharing sessions, fostering collaboration, sharing best practices, and driving adoption of optimized workflows

Requirements Of The Vice President Of Customer Support

• Bachelor's degree (B.A.) from four-year college or university in Business or other related field; or 5+ years related experience and/or training; or equivalent combination of education and experience
• 5+ years of experience in Revenue Cycle Management, in healthcare services, preferably within behavioral health
• Prior experience supporting behavioral health organizations, CCBHCs, FQHCs, or comparable healthcare environments is preferred
• Strong understanding of end-to-end RCM processes, including:
• Patient access and eligibility
• Coding and charge capture
• Claims submission and adjudication
• Denial management and appeals
• Payment posting and reconciliation
• Familiarity with SmartCare or comparable enterprise-level EHR systems is strongly preferred due to system complexity and learning curve
• Demonstrated ability to serve as a consultant or advisor, not just an operator
• Strong analytical and problem-solving skills with the ability to think on your feet and adapt quickly
• Excellent communication skills with the ability to present complex concepts to both technical and non-technical audiences
• Proven ability to manage client relationships in a billable services environment
• Able to travel up to 50% of the time, both auto and airplane

Pay

The salary range offered for the position is $80,000 - $120,000 per year, DOE.

Schedule

This is a remote position, based in the United States.

Benefits

Streamline Healthcare Solutions offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity.