Professional Services Consultant

About the role

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

Responsibilities

• Engage with newly signed enterprise customers as a Proofpoint product expert to implement solutions, typically via remote web conferencing tools
• Perform implementation activities including installation, configuration, troubleshooting, customization, testing, and documentation
• Deliver training to customers and partners
• Provide technical expertise and real-world experience in creating solutions, designs, proof of concepts, and implementations
• Drive high levels of customer satisfaction
• Act as a strong customer advocate with Marketing and Engineering teams to improve products and ensure successful deployments
• Cook up and document best practices, processes, templates, and architectures for use across the organization

Requirements

This role requires interaction with large-scale enterprises at senior levels, as well as with technical staff within traditional IT organizations. The individual will engage directly with newly signed customers to implement Proofpoint solutions at their sites. The successful candidate will have strong technical experience and skills, combined with excellent interpersonal and communication abilities. They must be able to take responsibility and accountability for successful customer engagements and partner technical relationships.

Qualifications

• 5+ years of industry experience in a customer-facing technical role (professional services, sales engineering, or technical support)
• Experience in large systems design and project implementation for enterprise email environments
• UNIX system administration experience
• Broad technical knowledge of Internet products and technologies
• Strong understanding of Internet protocols (HTTP, SMTP, IMAP, RFC822, LDAP, PKI)
• A solid background in email systems

Skills

• Deep knowledge of Linux and Solaris operating systems
• Strong understanding of network configuration

Benefits

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below.

• SF Bay Area, New York City Metro Area: Base Pay Range $111,300.00 - $174,900.00 USD
• California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range $93,300.00 - $146,630.00 USD
• All other cities and states excluding those listed above: Base Pay Range $83,600.00 - $131,340.00 USD

Pay

Competitive compensation

Schedule

Flexible work environment