Professional Services Consultant

Key Responsibilities

• Customer Implementation & Solution Delivery
• Gather business, operational, and technical requirements to design effective fraud prevention solutions.
• Configure and optimize fraud workflows, rules, decisioning logic, risk thresholds, and case management processes.
• Partner with customer technical teams to support API integrations and deployment activities.
• Develop implementation plans and success criteria aligned to customer objectives.
• Fraud Strategy & Advisory
• Advises customers on fraud prevention best practices across payments, account takeover, onboarding, identity, abuse, and emerging fraud threats.
• Analyse customer fraud trends, operational workflows, and performance metrics to identify optimisation opportunities.
• Recommend strategies that balance fraud reduction, customer experience, operational efficiency, and revenue growth.
• Conduct fraud strategy workshops and executive business reviews with key stakeholders.
• Technical Consulting
• Serve as a subject matter expert on fraud detection technologies, risk decisioning, and platform capabilities.
• Support customers in interpreting risk signals, model outputs, and fraud performance metrics.
• Collaborate with Product, Engineering, Customer Success, and Support teams to resolve complex customer challenges.
• Translate customer requirements into scalable solution designs and product feedback.
• Training & Enablement
• Deliver customer training and knowledge transfer sessions.
• Create implementation documentation, best practice guides, and operational playbooks.
• Enable customers to independently manage and optimise their fraud programmes.
• Cross-Functional Collaboration
• Partner closely with Sales, Customer Success, Product, Engineering, and Support teams to ensure successful customer outcomes.
• Share customer insights and industry trends to influence product roadmap and innovation.
• Contribute to internal best practices, implementation methodologies, and consulting frameworks.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
• 4–8+ years of experience in fraud prevention, fraud operations, risk management, professional services, solutions consulting, or a related field.
• Experience implementing or managing fraud detection and prevention solutions.
• Strong understanding of fraud typologies including payment fraud, account takeover, synthetic identity, onboarding fraud, promotion abuse, and policy abuse.
• Experience working directly with customers or stakeholders in a consultative capacity.
• Ability to translate business requirements into practical fraud solutions.
• Strong analytical and problem-solving skills.
• Excellent communication, presentation, and stakeholder management skills.
• Familiarity with APIs, JSON, web technologies, and SaaS implementation methodologies.
• Travel up to 30%.
• Ability to work flexible hours to provide coverage to West Coast & European customers.