Professional Services Consultant

Job Description

Engage with SigmaFlow clients to facilitate project plans, requirement elicitation, software configuration, training, and transitioning the solution to the production environment.

Participates in design specification, technical configuration, test planning, and deployment of client implementations.

Develops technical specification documents for the client’s regulatory requirements.

Configures custom workflows, data libraries, and develops reports (using SQL) in the SigmaFlow platform following the technical specification document.

Becomes SigmaFlow product subject matter expert (SME), utilizing application functional expertise and relational database design knowledge to configure/develop workflow solutions for the client.

Conducts rigorous testing of configuration against technical specification documents and test cases to ensure stringent quality standards are met.

Provides adept first-tier support to clients, encompassing SQL query resolution, software troubleshooting, root cause analysis, and solution formulation.

Collaborates closely with clients' software system administrators and IT departments throughout the implementation phases.

Communicates clearly and effectively with client’s end users, colleagues, and management to quickly resolve issues and deliver high-quality results.

Utilizes JIRA and Smartsheet applications to support multiple projects and clients during the implementation.

Collaborates with the SigmaFlow Support team to swiftly address support tickets raised by clients.

Affords assistance to the SigmaFlow business development team by delivering demonstrations, occasionally necessitating custom configurations.

Supports SigmaFlow’s energy clients with compliance software to implement workflows for addressing FERC/NERC standards and requirements.

Required Skills

Bachelor's degree in Computer Science, Information Technology or related discipline.

0-2 years’ experience or a similar role.

Experienced in SQL reporting.

Demonstrated ability to effectively prioritize, manage, and deliver assigned tasks within stipulated timelines.

Exceptional problem-solving acumen and technical prowess.

Strong written and oral communication skills suitable for professional contexts, including the capacity to articulate technical data cogently in presentations and written documents.

Desired Skills

Familiarity with project management applications such as JIRA and Smartsheet.

Intermediate to advanced proficiency in SQL development.

Pay

Salary Range: $55,300.00 - $96,800.00

Benefits

Best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

About the Role

Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential.

Qualifications

None

Skills

None

Benefits

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Schedule

This position is part of our Critical Infrastructure team.