Professional Services Consultant

About the role

Proofpoint is seeking a proactive, responsible, highly motivated Professional Services Consultant to join their team. This role involves implementing Proofpoint solutions and maintaining technical relationships with enterprise customers. Key responsibilities include:

• Engage with newly signed enterprise customers as a Proofpoint product expert to implement solutions, typically via remote web conferencing tools.
• Perform implementation activities including installation, configuration, troubleshooting, customization, testing, and documentation.
• Deliver training to customers and partners.
• Provide technical expertise and real-world experience in creating solutions, designs, proof of concepts, and implementations.
• Drive high levels of customer satisfaction.
• Act as a strong customer advocate with Marketing and Engineering teams to improve products and ensure successful deployments.
• Coordinate with internal teams and customers to ensure timely resolution of technical issues and project completion.
• Define and document best practices, processes, templates, and architectures for use across the organization.

Qualifications

Requirements include:

• 5+ years of industry experience in a customer-facing technical role (professional services, sales engineering, or technical support).
• Experience in large systems design and project implementation for enterprise email environments.
• UNIX system administration experience.
• Broad technical knowledge of Internet products and technologies.
• A strong understanding of Internet protocols (HTTP, SMTP, IMAP, RFC822, LDAP, PKI).
• A solid background in email systems.
• A strong understanding of networking topology, TCP/IP protocols, and network components (firewalls, routers, etc.).
• Sendmail and messaging infrastructure administration experience.
• The ability to work across all organizational levels, both technically and politically.