Professional Services Consultant

About the role

This position offers the opportunity to help enterprise organizations successfully transition to modern cloud-based email security solutions. You will lead complex migration projects, combining technical expertise, project management, and customer partnership to deliver secure and seamless outcomes.

Responsibilities

• Lead a portfolio of enterprise migration projects, ensuring successful transitions from legacy email security solutions to modern cloud-based platforms.
• Design and execute structured migration plans, managing timelines, scope, risks, dependencies, and quality standards.
• Provide expert guidance on enterprise mail flow architecture, including SMTP, MX records, SPF, DKIM, DMARC, and routing across hybrid and cloud environments.
• Support customers in replacing legacy security gateways by leveraging native security capabilities within Microsoft 365 and Google Workspace environments.
• Advise on email security strategies, including anti-phishing protection, threat prevention, data loss prevention, and regulatory compliance requirements.
• Troubleshoot complex mail flow issues and ensure secure, reliable email delivery throughout and after migration activities.
• Identify potential migration risks, proactively resolve blockers, and coordinate with internal teams when additional support is required.
• Deliver regular project updates and maintain alignment between technical teams, executives, and customer stakeholders.
• Collaborate with Engineering, Product, and Customer Success teams to improve deployment processes and enhance customer experiences.
• Develop and refine migration methodologies, documentation, and best practices to support scalable professional services delivery.

Requirements

• Bachelor’s degree or equivalent professional experience, with 5+ years of experience in customer-facing technical roles managing enterprise cybersecurity SaaS deployments or migrations.
• 4+ years of experience managing enterprise email migration projects, including hands-on experience with Secure Email Gateway (SEG) replacement or decommissioning.
• Deep knowledge of enterprise email architecture, including SMTP, MX records, SPF, DKIM, DMARC, email routing, and hybrid/on-premise environments.
• Strong understanding of email security technologies, filtering solutions, threat protection, and data loss prevention practices.
• Experience supporting compliance requirements and security frameworks such as SOC 2, HIPAA, and GDPR.
• Proficiency with Microsoft 365 and Google Workspace security solutions, including Exchange Online Protection, Defender for Office 365, and related security controls.
• Experience managing email routing through firewalls, proxies, and mail relays, including secure connectors, IP allowlisting, and inbound/outbound mail rules.
• Strong project management skills with the ability to manage multiple priorities, coordinate stakeholders, and deliver complex initiatives successfully.
• Excellent communication and interpersonal skills, with the ability to engage effectively with both technical teams and executive audiences.
• Experience using AI-powered platforms and productivity tools such as Glean or Claude is a plus.
• Able to work independently, adapt quickly, and thrive in a fast-paced, customer-focused environment.

Benefits

• Competitive base salary range of $104,000 - $149,600 USD, depending on skills, experience, qualifications, and location.
• Potential eligibility for bonus or incentive compensation.
• Equity opportunities and comprehensive benefits package.
• Opportunity to work on impactful cybersecurity projects with enterprise customers.
• Flexible and collaborative work environment focused on innovation and professional growth.
• Exposure to advanced cloud security technologies and large-scale migration initiatives.
• Opportunity to contribute to delivery methodologies, best practices, and service excellence.