Professional Services Consultant - Data Security

About the role

The Professional Services Consultant will oversee implementations and consultative engagements for the Proofpoint Data Security products, including Endpoint DLP, Insider Threat Management (ITM), SaaS Email DLP (EDLP), Cloud Application Security Broker (CASB), SaaS Isolation & Adaptive Access Control (AAC), Data Security Posture Management (DSPM), Insider Threat Detection (ITD), ITM On-Premises, and Proofpoint Isolation. This individual will develop new services, implement best practices, and assist in customer escalations as needed.

Responsibilities

• Develop new services, implement best practices, and assist in customer escalations as needed.
• Ensure successful service delivery and customer success as well as third party DLP solutions (Microsoft + Symantec DLP offerings) to support migrating legacy solutions to the Proofpoint Data Security Posture Platform.
• Manage and align client business priorities with data protection strategies.
• Reduce clients' security risk by mapping technology to organizational processes and resources.
• Deliver innovative ideas and solutions that derive measurable results.
• Support several of Proofpoint’s top accounts by working with non-technical managers and executives to develop technical and business requirements for their company's custom data security program.
• Thoroughly scope engagements through assessing the client’s operations and business processes, gathering key business and functional requirements, and making recommendations for improvements to optimize Proofpoint technologies.
• Provide strategic program design solutions that allow clients to identify, protect, monitor, and manage their most protected data, and people.
• Work with the broader Professional Services, Support, Engineering, and Product teams to address customer concerns and manage escalations.
• Present updates to management identifying risks, challenges, and proposed solutions.

Requirements

4+ years industry experience in a customer-facing role
4+ years of experience in IT consulting or related fields
Familiarity with Data Security, Insider Threat Management, Endpoint Security, Cloud Security, Data Security Posture Management, and/or Identity Threat Detection concepts
Clear and effective communication skills, both written and verbal
Demonstrated organizational abilities with a keen eye for detail
Commitment to delivering exceptional client service, with the confidence to engage in-person and virtually
Proven ability to manage multiple tasks simultaneously and follow through to completion
English proficiency in both technical and non-technical communication is required

Qualifications

Desired Skills
Experience in Active Directory, Entra ID (Azure AD), GPO management, and PowerShell scripting
Exposure to identity security tools, deep knowledge of "identity-centric indicators of compromise", and understanding of deception-based detection
Experience in Windows Server environment; experience with web infrastructure components like IIS and MS SQL
Basic understanding of Linux infrastructure
Exposure to Microsoft or Symantec DLP solutions
Technical Spanish speaking skills

Skills

Technical skills required for this role include familiarity with Data Security, Insider Threat Management, Endpoint Security, Cloud Security, Data Security Posture Management, and/or Identity Threat Detection concepts. Technical Spanish speaking skills are desired but not required.

Benefits

Competitive compensation
Comprehensive benefits
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities