Professional Manager of Community Living

CHS has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. We offer programs and services to assist individuals with disabilities, low income, at-risk children, and their families to meet their goals and experience their best lives while living, working, playing, and becoming part of their communities. As an organization, we are leaders in excellence, committed to solutions, respect all differences, abilities, and similarities in our employees and clients, and advocate autonomy.

About the role

The Community Living Professional Manager will support the CHS mission as an active member of the Community Living management team, providing leadership, supervision, training, and overall coordination of activities at various assigned locations to successfully support Direct Support Professionals and the Individuals we serve. The Community Living department is a 365-day/24-hour service line.

Responsibilities

• Affirm the success of team members by scheduling and training new talent, including Individual Support Plan (ISP) training; providing constructive and timely feedback through performance evaluations or everyday interactions; and handling discipline and termination of employees in accordance with company policy.
• Project a positive image of the Center for Human Services by interacting with staff members, external agencies, parents or guardians, and providers in a courteous and professional manner.
• Create a culture of communication by attending and leading administrative staff meetings; informing the management team of developments or concerns; working with staff to address issues through critical thinking and problem-solving; participating in ISP meetings or other team meetings regarding Individuals served; and coordinating with Individuals, families, support coordinators, other service providers, and the Division of Mental Health (DMH) and other state and local governmental departments and regulatory agencies.
• Maintain integrity of records by ensuring Medication Administration Records (MARs) are accurate through oversight and supervision; writing implementation strategies related to ISPs for Individuals served; ensuring discharge summaries are completed; performing quality enhancement monitoring; reviewing and approving documentation; and supporting Individual financial health through oversight and assistance with personal funds.
• Support the health and welfare of the Individuals served by administering prescription and PRN medications as prescribed by a physician; collaborating with the Community Registered Nurse on medical needs; and ensuring physical examinations are completed annually or as needed.
• Ensure sufficient workforce coverage by completing shifts to provide direct support when coverage cannot be satisfied by other means; participating in a tiered on-call rotation, being available by phone 24 hours a day to provide immediate assistance, responding physically within 30 minutes in areas where remote supports are provided (1 hour in areas where they are not); and maintaining unimpaired cognitive clarity during the on-call period.

Requirements

• Bachelor’s degree (BA or BS) from an accredited university, plus 3 years of managerial experience and/or experience working in the field of intellectual or developmental disabilities, or a combination of education and direct experience equal to seven years.
• Experience working with non-profit organizations preferred.
• Valid driver’s license.
• Reliable, licensed, and insured vehicle.
• Reliable form of communication.

Skills

• Accountability
• Attention to detail
• Communication
• Conceptual Thinking
• Courtesy and friendliness
• Ethical behavior and decision-making
• Follow through
• Goal-setting initiative
• Leadership and development
• Organization skills
• Positivity with a collaborative attitude

Competencies

• Active listener
• Collaborator
• Confident
• Decisive
• Experienced in Microsoft business products
• Motivator and mentor
• Organized
• Person-centered
• Policy-supportive
• Proactive
• Problem solver
• Result-oriented
• Self-starter
• Strategic
• Supportive of inclusion, diversity, equity, and accessibility

Physical Requirements

• Lift, carry, squat, bend, move, push, or pull.
• Sit or stand for long intermittent periods.
• Type on a keyboard and have vision sufficient to view computer screens for extended periods.
• Local and intrastate driving, with possible overnight stays.
• Ability and strength to position/lift/transfer an adult human being (greater than 50 lbs.) from varied positions, including standing to laying on the floor.
• Continuous ability to push and pull 100-125 lbs. of pressure over an extended period, as per American Heart Association requirements for administering CPR.
• Continuous ability to kneel on hard or other surfaces for extended periods, as per requirements of performing CPR.

Benefits

CHS offers best-in-industry benefits. Click here to view our Benefits guide for more details.