Professional Liaison

Montgomery Hospice, Inc. is an independent, non-profit hospice provider serving Montgomery and Prince George’s Counties since 1981. This full-time, exempt (salaried) position is benefits-eligible; details are available at montgomeryhospice.org/about-us/careers/.

About the role

The Professional Liaison generates qualified hospice referrals to meet or exceed quarterly marketing and admissions goals. This field-based role involves frequent off-site engagement with physicians, hospitals, skilled nursing facilities, assisted living communities, and other potential referral sources. Through scheduled visits, in-services, and presentations, the Liaison educates healthcare professionals and community partners about hospice services to drive referrals and support organizational growth. The Liaison works collaboratively with clinical teams to ensure smooth and timely transitions for referred patients, serving as a key point of contact between the referral source, the patient, and the hospice team. Responsibilities include accurately tracking referral activity in the CRM system, conducting ongoing market analysis to identify referral trends and growth opportunities, and participating in community events, health fairs, and outreach initiatives to raise awareness of hospice services.

Responsibilities

• Drive qualified hospice referrals through direct, in-person engagement with physicians and care providers to meet or exceed quarterly sales targets and contribute to organizational revenue growth.
• Spend a minimum of 75% of time off-site engaging with patients, families, and referral sources to educate them on Montgomery Hospice’s programs, services, and philosophy of care.
• Meet regularly with physicians to solicit and secure hospice service orders and strengthen referral relationships.
• Maintain current knowledge of hospice benefits covered by Medicare and other insurers.
• Provide input for written materials such as newsletters and brochures.
• Coordinate referrals to both Hospice at Home and Casey House.
• Meet with physicians, hospital discharge planners, nursing home social workers, and liaisons to assure services are meeting needs of referred patients and families.
• Attend discharge planning rounds, educational programs, case conferences, and staff meetings at hospitals as appropriate.

Requirements

• Bachelor’s degree in a related field preferred.
• Minimum 2 years of experience in healthcare sales or hospice/home health marketing.
• Knowledge of Medicare, hospice benefit, and end-of-life care strongly preferred.
• Excellent interpersonal, communication, and presentation skills.
• Self-motivated with strong organizational and time management abilities.
• Valid driver’s license, clean driving record, and reliable, insured transportation required.
• Mobility to meet demands of outside appointment schedule, including driving within the metropolitan area and accessing various offices and medical facilities.
• Ability to spend a minimum of 75% of time off-site on sales-related activities.
• Willingness to work some evenings, holidays, and weekends as assigned.

Schedule

Monday – Friday, 8:30 AM – 5:00 PM, with some evenings, holidays, and weekends as scheduled.

Work location

Off-site at referral source locations in Montgomery and Prince George’s Counties as advised by manager.