Professional Health Coordinator/EAP Counselor

About the role

The Professional Health Coordinator serves a key role in Cleveland Clinic’s Employee Assistance Program (EAP). This role includes assessment, case management, short-term counseling, and support for both mandatory and voluntary caregivers—primarily healthcare professionals with concerns such as substance use, mental health, or cognitive issues.

Responsibilities

• Provide assessment, coordination, case management and monitoring of mandatory participants, including licensed healthcare professionals and physicians with suspected issues of impairment.
• Provide consultation to hospital leadership on the identification and resolution of job performance problems relative to employee personal problems.
• Provide short-term counseling and supportive services to voluntary participants.
• Aid in program promotion and awareness by establishing relationships with key hospital personnel and conducting presentations.
• Staff all critical cases with senior Caring for Caregivers leadership, as well as the Licensed Professionals Health Committee and Physician Health Committee when indicated.
• Complete all documentation in adherence with professional and departmental standards.

Requirements

• Master's degree in one of the Behavioral Sciences.
• Licensed Independent Social Worker (LISW), or Licensed Professional Clinical Counselor (LPCC).
• Minimum five (5) years of experience with direct clinical services, including broad exposure to chemical dependency and psychiatric diagnoses.
• Case management and assessment experience.

Preferred qualifications

• Licensed Independent Chemical Dependency Counselor (LICDC) in chemical dependency counseling.
• Certified Employee Assistance Professional (CEAP).
• Prior experience in employee assistance program (EAP) and/or clinical experience with professional populations.
• Knowledge of or experience in healthcare professional impairment and rehabilitation.
• Experience consulting with leadership regarding employee behavioral health/performance concerns.

Physical Requirements

• A high degree of dexterity to produce materials on a PC.
• Normal or corrected vision and hearing.
• Extensive sitting and frequent walking.
• Occasional lifting or carrying up to 25 pounds.

Benefits

• We offer the following choices to cover your health, dental and vision care as well as life insurance.
• Health Plan Options – You have the choice between two comprehensive Cleveland Clinic Employee Health Plan options: EHP and EHP Plus.
• Dental Care – Four plan options administered by Cigna are available.
• Vision Care – Two plan options administered by EyeMed are available.
• Flexible Spending Accounts – Healthcare and Dependent Care FSAs are available to help you pay for eligible expenses with pre-tax dollars.
• Life Insurance – Employer-paid life insurance equals 1x your annual salary with an option to purchase supplemental life insurance up to 10x your salary. You may also purchase dependent life insurance for a spouse and dependent children.
• Short- and Long-term Disability Coverage – Short-term disability is available after one continuous year of regular full-time service; long-term disability begins after 90 days.

Pay

• Minimum Annual Salary: $57,510.00
• Maximum Annual Salary: $87,697.50