Professional - Business Operations Analyst IV

Job Description

This position leads the end-to-end reporting and analytics modernization effort. The role involves establishing the reporting framework, defining data requirements, and implementing scalable BI solutions that support key operational and strategic objectives. The ideal candidate will develop and oversee the delivery of dashboards, KPI metrics, and self-service analytics capabilities, ensuring data accuracy, reliability, and performance.

Responsibilities

• Lead the reporting and analytics enablement effort for the program, including the development of the Reporting Requirements Document.
• Deliver analytics dashboards, operational reporting, and self-service analytics capabilities.
• Ensure performance and quality targets are met, including 98 percent or greater report accuracy and 99 percent or greater API availability.
• Direct the design, development, testing, and deployment of Business Intelligence reports and dashboards using approved tools.
• Manage the reporting and analytics team, providing technical leadership and performance oversight.
• Cook up work products, backlog items, and delivery schedules with Agile Release Trains.
• Define and enforce reporting standards, data quality expectations, and metadata management practices.
• Collaborate with data architects, data engineers, and business stakeholders to align reporting solutions.
• Ensure proper documentation, versioning, and traceability of reporting artifacts.
• Maintain production reporting performance and troubleshoot issues to align with service level agreements.
• Support federal audits, quality reviews, and compliance reporting requirements.

Requirements

• Education: A BS/BA degree with 5 years of experience, an MS/MA degree with 3 years of experience, or a PhD with 0 years of experience.
• Experience: Demonstrated experience leading reporting or analytics teams on large-scale federal or enterprise IT programs. Hands-on experience with enterprise data environments, including data warehouses, data lakes, and analytics APIs. Proven expertise in Agile delivery frameworks.
• Technical Skills: A strong background in the design and development of BI dashboards and operational reports using enterprise tools such as Tableau, Power BI, MicroStrategy, or Qlik. Experience defining reporting requirements and producing documentation consistent with federal standards.

Additional Requirements

• Experience supporting federal healthcare programs.
• Familiarity with federal healthcare data standards and regulatory requirements.
• Experience with data quality, metadata management, and data governance practices.
• Knowledge of API-enabled analytics architectures or cloud-based BI platforms.
• Certifications in Business Intelligence, Agile, or analytics platforms (e.g., Tableau Certified, AWS Data Analytics, SAFe).
• Experience integrating legacy reporting systems with modern cloud-based analytics environments.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

About the Company

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Contact Information

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.