Executive Operations Management Analyst IV

Date: Sep 10, 2026 | Location: Austin, TX 78751

About the Role

The Executive Operations Management Analyst IV provides senior‑level organizational analysis, operational research, management studies, and executive‑operations support for the Information Technology Executive Operations (ITEO) function. Reporting to the CIO Strategic Advisor / Director of Executive Operations, the analyst coordinates high‑priority assignments, executive review and approval processes, briefing materials, correspondence, and cross‑divisional initiatives to advance IT excellence through effective processes, coordination, and accountability.

Responsibilities

• Develop executive responses, assess requirements, and coordinate across multiple leadership levels to ensure timely execution of IT initiatives, priorities, and deliverables (Strategic Coordination – 40%).
• Manage IT media inquiries and open records requests, developing responses and coordinating with IT and HHS stakeholders to meet statutory and agency requirements.
• Assist with IT legislative assignments and support executive review and approval processes, tracking and maintaining approval documentation.
• Administer the IT Approval Tracker to support executive‑level approvals and workflow tracking; support business continuity efforts.
• Conduct and support management studies, consulting with leadership to define scope, objectives, and recommendations that improve organizational effectiveness (Executive Operations Support – 30%).
• Research operational data to identify problems, root causes, and opportunities for procedural or system improvements; prepare executive briefings, decision‑support materials, technical records, and reports.
• Monitor and manage executive operations mailboxes, handling intake, assignment, tracking, and follow‑up of requests, and provide analysis and recommendations for executive decision‑making.
• Coordinate development, update, and maintenance of standard operating procedures, operations manuals, procedural guidance, and standardized documentation to improve effectiveness (Operational Governance – 20%).
• Collect and analyze workload and workflow data, provide recommendations to streamline business practices, standardize procedures, and improve accountability.
• Evaluate operational alternatives, including technology‑enabled processes and contracted support models, to support efficient IT Executive Operations.
• Perform other duties as assigned and maintain regular, predictable attendance.

Knowledge, Skills, and Abilities

• Knowledge of organizational analysis, operational research, management studies, business process improvement, and executive operations practices.
• Understanding of state government operations.
• Skill in analyzing complex operational issues, identifying root causes, interpreting data, and developing actionable recommendations.
• Exceptional written communication, including executive‑level briefing materials, technical reports, procedural guidance, and decision‑support documents.
• Strong critical‑thinking, organizational, and problem‑solving abilities.
• Ability to exercise sound judgment and discretion in sensitive matters.
• Capacity to work independently and manage multiple high‑priority assignments.
• Effective collaboration with executive leadership and diverse stakeholders.
• Flexibility to work varied hours to meet executive deadlines.

Qualifications

• Bachelor’s degree in public policy, public affairs, or a closely related field (required). Experience may be substituted for education per HHSC policy.
• Preferred: Master’s degree in public policy, public affairs, or a closely related field.
• Three or more years of experience supporting executive leadership in a public‑sector environment (preferred).
• Experience performing advanced policy analysis, policy development, or strategic analysis in a governmental, regulatory, or large‑organization setting (required).

Benefits

• 100 % paid employee health insurance for full‑time eligible employees.
• Defined benefit pension plan.
• Generous time‑off benefits.
• Numerous opportunities for career advancement.
• Additional benefits detailed on the “Benefits of Working at HHS” webpage.

Pay

Salary range: $5,797.66 – $7,500.00 per month (pay frequency: monthly). Salary determined in accordance with budgetary limits and HHSC Human Resources Manual.

Schedule

• Full‑time, day shift (regular schedule).
• Hybrid work arrangement: required on‑site at the North Austin Complex (NAC) building at least three (3) days per week.
• Telework eligibility subject to state and agency policies and supervisor discretion.
• May require flexible work hours to meet executive deadlines.