Management Analyst IV

About the Role

The City of Houston’s Housing and Community Development Department (HCDD) seeks to create a city in which every resident has an affordable home in a community where they can thrive. Partnering with non-profit, governmental, and local entities, HCDD strives to strengthen Houston’s neighborhoods and provide true housing choice. This position serves a critical role in maintaining quality control oversight of payment processing activities, contract documentation, reporting requirements, and vendor submissions throughout all stages of review and approval. The role involves developing workflow improvements and efficiencies through technology, including designing and implementing automated workflows, tracking systems, and document management solutions using Microsoft 365 technologies (SharePoint, Microsoft Lists, Power Automate, and Excel) and complementary tools such as Python, SQL, and relational databases.

Responsibilities

• Develop, implement, and maintain automated workflows, tracking systems, forms, notifications, dashboards, and report solutions using Microsoft tools, including SharePoint, Microsoft Lists, Power Automate, Excel, Power Query, and other Microsoft 365 applications.
• Design, build, and maintain centralized document management and tracking systems to monitor reimbursement requests, contract files, amendments, compliance documents, reporting requirements, and payment processing activities throughout all stages of review and approval.
• Analyze existing payment processing and document management workflows to identify operational inefficiencies, strengthen quality control measures, and implement automation solutions that improve oversight, reporting, and processing accuracy.
• Process, review, and reconcile reimbursement requests and supporting documentation to ensure accuracy, completeness, allowability, and compliance with applicable federal regulations, contract requirements, departmental policies, and funding guidelines.
• Perform quality control reviews of payment submissions, reimbursement packets, vendor documentation, and contract files to verify required documentation has been received, properly organized, and accurately recorded prior to processing and approval.
• Track and monitor the status of reimbursement requests, contract deliverables, vendor submissions, amendments, compliance documents, and outstanding deficiencies to ensure timely follow-up, resolution, and processing.
• Generate reports, dashboards, and data analyses related to payment processing, submission tracking, compliance monitoring, outstanding deficiencies, and workflow performance metrics.
• Coordinate with vendors, project teams, relationship managers, finance staff, and leadership to obtain missing documentation, resolve discrepancies, and ensure compliance with funding and contractual requirements.
• Research, troubleshoot, and resolve reimbursement, documentation, workflow, and system-related issues of varying complexity while ensuring adherence to established policies and procedures.
• Utilize advanced Microsoft Excel skills to analyze large datasets, reconcile financial information, monitor processing timelines, and support quality control, automation, and reporting functions.
• Communicate effectively, both verbally and in writing, with vendors, colleagues, management, and external stakeholders regarding documentation requirements, payment status, compliance concerns, workflow issues, and process updates.
• Work independently and collaboratively in a fast-paced environment while managing multiple priorities, deadlines, and high-volume workloads with strong attention to detail and accuracy.
• Support continuous improvement initiatives by recommending and implementing enhanced controls, standardized procedures, automation strategies, and workflow efficiencies related to reimbursement processing and document management.
• Maintain familiarity with HUD Federal Funding regulations, grant compliance requirements, reimbursement standards, and applicable contract requirements related to federally funded programs.
• Other duties as assigned.

Requirements

• Bachelor's degree in Public Administration, Business Administration, Finance, or a closely related field.
• Six years of professional experience in accounting, budget analysis, finance, public administration, or a closely related field.
• Experience cannot be substituted for the Bachelor’s degree requirement.
• A Master's degree in Finance, Accounting, Business Administration, or a closely related field may substitute for two years of the required experience.

Skills

Financial Quality Control & Compliance

• Demonstrated ability to accurately review, reconcile, and process reimbursement requests while ensuring compliance with applicable federal regulations, contractual requirements, funding guidelines, and departmental policies.
• Strong attention to detail with the ability to identify discrepancies, validate supporting documentation, maintain accurate financial and program records, and ensure the integrity of payment processing activities.
• Ability to interpret and apply HUD regulations, grant requirements, contract provisions, and reimbursement standards to ensure compliance and determine funding eligibility.
• Experience coordinating with internal and external stakeholders to resolve documentation deficiencies, payment discrepancies, and compliance issues while meeting established deadlines.

Business Process Automation & Systems Development

• Demonstrated ability to analyze complex business processes and design technology-driven solutions that improve operational efficiency, workflow visibility, quality control, and compliance.
• Advanced proficiency with Microsoft 365 technologies, including SharePoint, Microsoft Lists, Power Automate, Excel, Power Query, and related business productivity applications.
• Experience designing, developing, implementing, and maintaining automated workflows, document management systems, dashboards, reporting tools, and data collection solutions.
• Knowledge of scripting, database concepts, systems integration, or data management technologies such as Python, SQL, and relational databases is highly desirable.
• Ability to analyze operational data, identify trends and process improvement opportunities, and develop scalable automation solutions that support organizational objectives.

Professional & Analytical Competencies

• Exceptional analytical, critical thinking, and problem-solving skills with the ability to evaluate complex information, exercise sound judgment, and develop practical solutions.
• Excellent organizational and project management skills with the ability to prioritize competing assignments, manage multiple deadlines, and maintain a high level of accuracy in a fast-paced environment.
• Strong written and verbal communication skills with the ability to effectively communicate technical and non-technical information to staff, vendors, leadership, and external stakeholders.
• Ability to work independently with minimal supervision while exercising initiative, accountability, and sound professional judgment.
• Demonstrated commitment to continuous process improvement through innovation, standardization, collaboration, and the implementation of best practices.

Preferences

• Experience reviewing, reconciling, and processing reimbursement requests, invoices, or financial transactions in a government, grant-funded, or compliance-driven environment.
• Experience interpreting and applying federal grant regulations, contract requirements, and financial compliance standards, preferably related to HUD or other federally funded programs.
• Advanced proficiency with Microsoft 365 technologies, including SharePoint, Microsoft Lists, Power Automate, Excel, Power Query, and Power BI.
• Experience designing, developing, and implementing automated business processes, workflow solutions, and document management systems.
• Experience developing reports, dashboards, and data visualization tools to support operational performance and management decision-making.
• Experience using Python, SQL, relational databases, APIs, or other technologies to automate processes, analyze data, or integrate business systems.
• Experience analyzing business processes and implementing technology-driven solutions that improve efficiency, quality control, and organizational performance.
• Experience working with large datasets, performing financial reconciliations, and identifying data discrepancies through analytical review.
• Experience managing multiple projects or priorities in a fast-paced, deadline-driven environment while maintaining a high level of accuracy.
• Experience preparing technical documentation, standard operating procedures, or end-user training materials for automated systems or business processes.
• Experience collaborating with cross-functional teams to gather business requirements, implement technology solutions, and support continuous process improvement initiatives.
• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Schedule

Monday – Friday, 8 am – 5 pm* (subject to change).

Location

2100 Travis, Houston, TX 77002

This is a grant-funded position subject to cancellation when funds are depleted and/or the contract period ends.