Production Technician Supervisor - 1st Shift

What You'll Do on a Typical Day

• Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions
• Audit daily order processes; ensure all orders are sent to each site
• Monitor and report all errors for performance tracking
• Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions
• Oversee service provider performance and engage providers for service improvement
• Communicate order changes with warehouses and coordinate shipment schedules
• Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department

Travel Requirements

• Ability to travel up to 75%
• Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations
• Familiarity and ability to comply with TSA security procedures
• Ability to travel domestically via road, rail and air as required for the role and pursuant to Company travel and expense requirements

What You Need to Succeed at GXO

• At a minimum, 2 years of relevant work experience
• Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel
• Associate degree in Transportation or Business (preferred)
• 2 years of experience in customer service, distribution or logistics in a manufacturing environment (preferred)
• 2 years of experience in transportation and operations (preferred)
• Availability to work extended hours as needed, which may include early mornings, evenings and weekends
• Capacity to quickly learn and achieve proficiency in new software applications
• Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
• Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures
• Ability to perform complex analyses of data, processes, policies, procedures and/or systems; experience producing unambiguous, comprehensive and accurate interpretations

Pay, Benefits And More

• We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more