Production / Technical Support
Randstad Digital Americas · Henrico, VA · 3 days ago
Information Technology$26.84–$36.84/hrFull-time
About the role
Client is seeking a Payments Event Management Triage (EMT) Associate to support critical payment platforms across Real-Time Payments (RTP), Zelle, ACH, digital wallets, international payments, and transfer services.
Responsibilities
- Serve as first line of operational response for production events, application monitoring, incident triage, bridge coordination, and stakeholder communications
- Work closely with application support, engineering, infrastructure, and operations teams to quickly identify, assess, and resolve service disruptions while minimizing customer impact
Qualifications
- Real-Time Payments (RTP)
- Zelle and Zelle over RTP
- ACH
- Wire Transfers
- Card Payment Processing
Skills
- AIOps
- Application Performance
- distributed systems
- Dynatrace
- Digital Wallet
- application monitoring
- online banking
- payment services
- payment flows
- payment platforms
- payment networks
- Payments Technology
- message queuing
- ServiceNow
- Splunk
- transaction processing
- analytical
- communication skills
- troubleshooting
- Problem Solving
- 24x7
- ACH
- banking
- ITIL Foundation certification
- Event Management
- Event Monitoring
- Incident Management
- incident triage
- ITIL
- infrastructure
- financial services
- card payments
- mobile banking
- Operational Excellence
- point-of-sale
- Payment Processing
- Production Support
- Root Cause Analysis
- stakeholder communications
- application support
- Triage
- international payments
- wire transfers
Pay
$26.84 - $36.84 per hour
Schedule
Contract position
Location: Richmond, Virginia. Education: Bachelor's degree required.