Production Support

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide on-the-floor technical support to production operators and team members.
• Address and resolve technical inquiries and issues promptly.
• Perform routine maintenance and calibration of production equipment and machinery.
• Execute preventive maintenance activities to ensure optimal performance.
• Identify and diagnose technical issues in production processes and equipment.
• Implement timely and effective solutions to minimize disruptions.
• Collaborate with the production team to identify opportunities for process improvement.
• Implement changes and adjustments to enhance efficiency and product quality.
• Maintain accurate records of equipment maintenance activities and technical interventions.
• Update documentation related to troubleshooting procedures and solutions.
• Work closely with production operators and team leads to understand technical challenges.
• Provide training and guidance on the proper use and care of equipment.
• Collaborate with the Quality Control team to ensure products meet quality standards.
• Participate in quality audits and inspections as needed.
• Adhere to safety protocols and guidelines in all technical activities.
• Report and address any safety concerns promptly.
• Monitor and maintain inventory levels of spare parts and consumables.
• Cook up with the procurement team to ensure the availability of required materials.
• Implement systems for continuous monitoring of production equipment.
• Utilize data and analytics to anticipate and prevent technical issues.
• Work closely with the maintenance team for complex repairs and upgrades.
• Provide input on equipment reliability and recommend improvements.
• Ensure strict adherence to established SOPs in all technical activities.
• Participate in the development and updating of SOPs as needed.

QUALIFICATIONS

• Strong technical proficiency in troubleshooting and maintaining production equipment.
• Familiarity with manufacturing processes and machinery.
• Awareness of safety protocols and procedures.
• Ability to adapt to changing production requirements and priorities.
• Flexibility to work in a dynamic manufacturing environment.

KNOWLEDGE & SKILLS REQUIRED

• Effective verbal and written communication skills.
• Ability to convey technical information clearly to non-technical team members.
• Strong problem-solving skills with the ability to think analytically.
• Capacity to resolve technical issues efficiently.
• Ability to work collaboratively with cross-functional teams.
• Positive attitude and a willingness to support the production team.
• Commitment to maintaining a safe working environment.

EDUCATION & EXPERIENCE

• A high school diploma or equivalent.
• Additional technical certifications or an associate degree is a plus.
• Proven experience in a technical support role within a manufacturing or production environment.

PHYSICAL DEMANDS

• Occasional reaching/working overhead, stooping, kneeling, crouching or crawling
• Frequent walking
• Continuous standing and repetitive hand motion
• Lifting requirements include occasional lifting up to 50 pounds, frequent lifting of up to 50 pounds and continuous lifting of up to 15 pounds.