Production Team Lead

About the Role

Contributes to company profitability and customer satisfaction by supporting warehouse overnight operations with goals of optimal production and high quality standards. Works alongside direct reports to ensure completion of daily warehouse or production duties. Takes direction from and works with the warehouse management team to lead day-to-day operations in the assigned area. Ensures all work is performed in a safe, secure, efficient, and cost-effective manner that complies with company policy, SOPs, OSHA, and other applicable regulations. The Lead will be responsible for providing direction and coaching to assigned hourly associates and may also deliver or contribute to disciplinary action as needed.

Responsibilities

• Works alongside hourly associates, provides direction, coaching, and guidance to ensure daily productivity and quality standards are achieved.
• Performs functions in assigned area of the warehouse as needed to meet business needs, including producing embellished garments, auditing orders, and manifesting orders.
• Manages the workflow of orders to maintain productivity standards while staying within service level requirements.
• Ensures all equipment and technical resources attain maximum functional uptime.
• Supports the staffing process; ensures new associates are properly oriented, trained, and coached to efficiently and effectively perform their assigned role.
• Ensures associates have the appropriate tools and resources needed for their position.
• Reviews processes and procedures in assigned area for efficiency and accuracy and works with the management team to continually improve.
• Provides associates with daily productivity assessments and keeps the Area Manager apprised of associate performance.
• Makes recommendations to the Area Manager about manpower planning to cover all operating needs in the assigned area.
• Leads shift start-up meetings with assigned associates to provide efficient and productive communication.
• Examines associates’ work for compliance with policy and procedure.
• Delivers performance coaching and verbal warnings; recommends additional disciplinary action to the Shift Area Manager as needed.
• Troubleshoots issues as they arise and implements efficient and effective resolution.
• Reports any safety and/or security issues that arise in the assigned area to the Shift Area Manager.
• Has key-carrying responsibility to ensure the facility is secured during working hours and for unlocking/locking the building as needed.
• Ensures housekeeping is performed daily and the department is clean and in good order.
• Uses data tools for hourly performance reporting and updates with justification for variances.

Requirements

• Previous warehouse/distribution center experience.
• Experience in warehouse operations; prior experience in warehouse leadership is a plus.
• Able to work in and coach all assigned associates, depending on requirements in the assigned area.
• Knowledge/experience with warehouse tools and/or production equipment, such as WMS (warehouse management systems), RF gun technology, Material Handling Equipment, conveyor systems, embroidery equipment, and commercial sewing equipment.
• Able to communicate clearly and listen carefully to associates' questions.
• Can explain how to utilize assigned equipment and/or systems to hourly associates.
• Computer skills, including working knowledge of Microsoft Office Suite and ability to learn and navigate the internal order management system (GQ).
• Able to coach and document performance concerns or successes.
• Manages time effectively, multitasks, and can adapt quickly to changing priorities in a fast-paced environment.
• Able and willing to work overtime and flex assigned shift schedule as required to meet business needs.
• Complies with internal company policies and procedures.

Qualifications

• High School, General Education Degree (GED), or Equivalent.
• Some College or Equivalent (Desired).

Physical Requirements

• Moderate physical activity: walking, standing, moving materials, boxes, etc.
• Heavy physical activity: lifting, bending, carrying heavy materials, boxes, etc.
• Ability to work in a non-climate-controlled warehouse with cold temperatures in the winter months and hot temperatures in the summer months.

Benefits

• Excellent medical, dental, and vision coverage—eligible the 1st day of the month after the start date.
• 401(k) retirement plan with company contribution.
• Flexible benefits—choose what you like, ignore the rest.
• Generous employee discount.
• Vacation and Personal Time.
• Paid Holidays.
• Tuition reimbursement.
• Daily Pay; up to 50% of your pay.