Production Support & Platform Reliability

Looking for local candidates. The base salary range for this position is $85,000 - $110,000 annually, based on experience, skills, qualifications, and market factors.

About the role

We are looking for an experienced Reliability & Production Engineer (RPE) to join a dynamic technology team supporting mission-critical equities trading platforms and alternative trading systems. This role offers direct exposure to electronic trading, market structure, production support, and platform reliability in a fast-paced trading environment.

We would like to talk to you if you:

• Are interested in supporting distributed systems and high-availability trading platforms.
• Like to work in a fast-moving environment and are not afraid to improve processes and systems.
• Enjoy new technological challenges and solving complex production issues.
• Are keen to learn about electronic trading, market structure, and production engineering while helping users and stakeholders solve critical business challenges.
• Believe a team working well together is smarter than the single smartest person on that team.
• Aspire to grow as a person and as a teammate.
• Have grit, drive, and a deep sense of ownership.
• Thrive in a highly collaborative environment partnering with traders, developers, quantitative teams, and business stakeholders.

About Mthree

Since 2010, mthree has been helping clients solve their business and technological challenges. We are a technology and business consultancy with a global workforce delivering significant business and IT projects in some of the largest financial services organizations worldwide.

• Core Services: Consulting and Advisory, Managed Services, Alumni Graduate Program, Alumni Pro Program

We have a global presence and are experts in delivering exceptional quality to our client base, providing consulting services across Risk, Regulation & Compliance, Vendor Products, Application Support, Application Development, Cyber & Information Security, Data Science, and DevOps. Our Expert program offers experienced professionals access to top roles in technology, finance, aviation, and insurance.

Responsibilities

• Production Support & Platform Reliability:
  • Monitor real-time order flow, execution activity, client connectivity, and overall platform health.
  • Support highly available trading and execution platforms in a production environment.
  • Investigate and resolve production issues including order rejects, missing executions, connectivity issues, market data discrepancies, and trade reporting issues.
  • Serve as a primary escalation point during production incidents impacting business operations and users.
  • Proactively monitor applications, market data feeds, infrastructure, and system performance.
• Incident Management & Operational Excellence:
  • Lead incident management efforts from detection through resolution and post-incident review.
  • Perform root cause analysis and implement preventative measures to improve platform resiliency.
  • Create and maintain operational runbooks, procedures, dashboards, and support documentation.
  • Participate in disaster recovery, failover, capacity planning, and system testing exercises.
• Automation & Engineering:
  • Build automation and tooling to improve observability, diagnostics, and operational efficiency.
  • Develop solutions using Python, SQL, Linux/Unix tools, and monitoring technologies.
  • Leverage analytics to identify trends in platform behavior and system performance.
  • Work with development teams to enhance platform stability, application design, and supportability.
• Collaboration and Communication:
  • Collaborate with trading, development, quantitative, compliance, and infrastructure teams to resolve issues and improve platform performance.
  • Communicate effectively during production incidents and stakeholder escalations.
  • Participate in reviews and operational discussions to ensure best practices are adopted across teams.
• Regulatory & Compliance Support:
  • Assist with trading inquiries, investigations, regulatory reviews, and audit requests.
  • Support reporting requirements and controls related to electronic trading operations.

Requirements

• 2+ years of experience supporting production applications, distributed systems, trading platforms, or technology operations environments.
• Bachelor's degree in Computer Science, Engineering, Finance, Mathematics, or a related discipline.
• Strong Linux/Unix administration and troubleshooting skills.
• Experience supporting distributed real-time applications in a production environment.
• Proficiency in Python or another scripting language.
• SQL and database query experience.
• Familiarity with market data systems and the FIX Protocol.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to perform effectively in a fast-paced, high-pressure production support environment.

Preferred Qualifications

• Experience supporting electronic trading systems, exchange connectivity, or brokerage platforms.
• Understanding of U.S. Equities market structure and the order lifecycle.
• Familiarity with alternative trading systems (ATS), dark pools, crossing engines, smart order routing, or algorithmic trading platforms.
• Experience with monitoring tools such as Splunk, Grafana, Prometheus, or similar technologies.
• Knowledge of Agile software development practices.

Benefits

We are committed to fair, transparent pay and strive to provide competitive compensation in addition to a comprehensive benefits package.

Pay

The base salary range for this position is $85,000 - $110,000 annually, based on experience, skills, qualifications, and market factors.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas.