Production Support & Migration - Remote US

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone we proudly serve. At SitusAMC, we match your unique experience with one of our amazing careers to help you realize your potential and grow within the real estate industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local—come join our team!

About the role

This role specializes in supporting the technical implementation of our software, including configuration, training, testing, and troubleshooting support. You will fill multiple roles involving escalated client interaction, collaboration with your manager to ensure continuity of work, and oversight for the functional team. You will also interface with other departments as a lead product support representative within the designated SitusAMC operational structure.

Responsibilities

• Supports and drives the technical implementation of our software, including configuration, training, and test support.
• Supports and drives client adoption of our software offering after clients have gone into production.
• Executes operational and organizational strategy while improving morale and supporting client delivery relationships, in collaboration with your manager.
• Monitors, reviews, and proactively manages the performance of team members to ensure they meet expected quality and productivity standards, in collaboration with your manager.
• Works with other departments to understand areas impacting capacity, quality, and/or timelines and communicates those issues to management.
• Collaborates with your manager to identify and assign team member tasks based on training, availability, level, location, and performance.
• Advises and collaborates with team members on product solution requirement gathering, planning, application configurations, client communication, issue prioritization, and delivery.
• Provides coaching and guidance to managed team members, as delegated by your manager.
• Organizes and facilitates team meetings.
• Provides regular updates and communications to the team, management, and others within the operational structure, as requested.
• Handles elevated situations and one-on-one conversation requests to address concerns.
• Works with the team and management to discuss problems or obstacles and propose solutions.
• Collaborates with your manager on process improvements to optimize team performance.
• Participates in interviews, hiring, and training of team members.
• Builds and sustains SitusAMC’s organizational culture.
• Develops and evolves knowledge of SitusAMC software as well as industry and client usage/processes.
• Exercises discretion and independent judgment with respect to matters of significance.
• Performs other activities as assigned by your manager.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 8+ years of industry and/or relevant experience, typically with 2+ years in an AVP-level role or external equivalent.
• Strong leadership skills, including the ability to motivate, inspire, and guide teams in collaboration with senior management.
• Identifies and resolves problems in a timely manner, gathering and analyzing information skillfully.
• Works cooperatively in group situations and actively resolves conflicts.
• Displays strong customer service acumen and communication skills.
• Adapts to changes in the work environment, manages competing demands, and adjusts approach or method to best fit the situation.
• Ability to work independently, follow instructions, and respond to management direction.
• Demonstrates accuracy and thoroughness.

Pay

The annual full-time base salary range for this role is $105,000.00 - $150,000.00. Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location, and alignment with market data. Certain positions may be eligible for a discretionary bonus as determined by bonus program guidelines, position eligibility, and SitusAMC senior management approval.

Benefits

• Paid time off (PTO) and paid holidays, as set forth in program policies.
• Eligibility to participate in various benefit plans, including medical, dental, vision, life, and disability insurance.
• 401K retirement plan, in accordance with the terms of the applicable plans.