Production Support (Remote)

Key Responsibilities

• Provide day-to-day production support for applications running in Azure
• Maintain system health, performance, and availability using Azure monitoring tools
• Troubleshoot and resolve incidents, outages, and performance issues
• Conduct root cause analysis (RCA) and implement corrective actions
• Support change and release management processes
• Optimize performance and capacity planning for cloud-based systems
• Maintain and support Azure infrastructure, networking, and security configurations

Required Qualifications

• Core Azure Skills
• Hands-on experience with Azure services:
• Virtual Machines (VMs), App Services, AKS (Azure Kubernetes Service), Azure Functions, Storage, Networking
• Experience with infrastructure-as-code tools:
• ARM templates, Bicep, or Terraform
• Identity and access management:
• Azure AD (Entra ID), RBAC, managed identities
• Operations & Support
• Experience with monitoring and alerting tools:
• Azure Monitor, Log Analytics, Application Insights
• Strong incident management and troubleshooting skills
• Experience performing root cause analysis (RCA)
• Knowledge of performance tuning and capacity management
• Familiarity with ITIL-based change and release management
• Networking
• Understanding of:
• VNets, subnets, and NSGs
• Load balancers and Application Gateway
• VPN / ExpressRoute fundamentals
• DNS and traffic routing
• Security & Compliance
• Experience with:
• Azure Security Center / Defender for Cloud
• Key Vault and secrets management
• Patch management and vulnerability remediation

Benefits

• Paid sick leave
• Medical/Dental (optional)
• 401 (k) Retirement Plan (optional)
• Employer Paid Life Insurance
• Employer Paid Short Term Disability
• Optional Life Insurance

ELYON International, Inc. is an Equal Opportunity Employer