Production Support

Key Responsibilities

• Expedite and communicate when expected delivery dates are missed for the following production statuses:
  • Awaiting Assignment / Dispatched to Technician / Being Repaired
  • Awaiting Parts / Parts Research / Parts Ordered
  • QA Further Evaluation / BER Evaluation
• Enhance, improve, and manage customer communication processes regarding repair status and delivery expectations
• Ensure customers are provided with all available options through purchasing, sales, and engineering as required
• Manage follow-up processes to confirm customer satisfaction after corrective action
• Auxiliary data research and fact-finding to support technician monthly performance reviews and metric tracking
• Support Repair Production Team Leaders and Technicians with inventory management related to production processes
• Perform other duties, tasks, or work as assigned

Qualifications

• Strong organizational and time-management skills
• Ability to work collaboratively in a fast-paced team environment
• General working knowledge of Microsoft Word, Excel, and Outlook
• Strong focus on department growth and process improvement

Knowledge & Skills Required

• Excellent communication skills
• Strong computer proficiency
• Ability to multi-task
• Ability to work at a fast pace
• Attention to detail
• Strong problem-solving abilities

Education & Experience

• High School Diploma or equivalent required
• One to three years of related experience and/or training
• Technical or industrial product knowledge a plus

Physical Demands

• Occasional sitting, reaching or working overhead, climbing, balancing, stooping, kneeling, crouching, or crawling
• Frequent walking
• Frequent lifting of up to 25 pounds

Compensation & Commission

• The recruiting base pay scale for this full-time position is $18–$20 per hour.
• Individual pay is determined by job-related skills, experience, and relevant education or training.
• Eligible for commission based on established Production Support performance metrics after successful completion of the introductory period.

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company-paid short-term and long-term disability
• Company-paid life insurance
• 401(k) with company matching
• Free onsite gym

About the Role

This position is located at 1 Millennium Drive, Willingboro, NJ. View the Google Map in full screen.