Production Printer Technician (Konica Minolta & Ricoh)

About the Company

Pacific Office Automation is the largest independently-owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed.

Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Responsibilities

• Perform a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, and facsimiles.
• Conduct diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines (Canon, Oce, Ricoh, etc.).
• Provide high-quality technical support and expertise by completing each service call according to service agreements and requirements.
• Effectively complete all territory assignments and develop options to resolve unexpected problems.
• Participate in training to remain up to date with new products and procedures.
• Provide specialist service to other field service technicians for unresolved technical problems/issues.
• Support sales team members to effectively maximize equipment leads and upgrade opportunities.
• Work in a fast-paced environment.

Requirements

• 2-6 years minimum of relevant experience.
• Experience with servicing and repairing production-level office equipment such as copiers, printers, fax machines, and mailing machines highly preferred.
• Canon certifications beneficial.
• Strong computer knowledge.
• Excellent customer service communication skills.
• Strong problem-solving and mechanical/electrical skills.
• Strong working knowledge of Windows 10 applications.
• Highly motivated and capable of working independently in the field.
• Must possess a valid driver’s license with a clean driving record (a company car will be provided).

Benefits

• $27-$37/hour, depending on experience and certifications.
• Advancement and growth into leadership roles.
• Team-player environment.
• Affordable medical, dental, vision, and life insurance plans.
• Matched 401k.
• PTO, vacation, and sick leave.
• FSA/HSA programs.
• Company car for work and personal use.