Production Printer Technician

Essential Job Duties

• Responsible for a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, and facsimiles
• Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines
• Must have experience with servicing and repairing Konica Minolta production level
• Applicants with any advanced Konica Minolta certifications are required
• Strong computer knowledge
• Providing high-quality technical support and expertise by completing each service call according to service agreements and requirements
• Effectively complete all territory assignments and develop options to resolve unexpected problems
• Participates in training to remain up to date with new products and procedures
• Provides specialist service to other field service technicians for unresolved technical problems/issues
• Provides technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities
• Working in a fast-paced environment

Qualifications

• 2-6 years minimum of relevant experience
• Must have experience with servicing and repairing production level office equipment such as copiers, printers, fax machines, mailing machines, etc.
• Production Print certifications are highly preferred
• Strong computer knowledge
• Excellent customer service communication skills are essential
• Strong problem-solving and mechanical/electrical skills
• Strong working knowledge of Windows 10 applications
• Highest motivation and capability of working independently in the field
• Must possess a valid driver’s license with a clean driving record

Benefits

• $22 -$38 an hour DOE
• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA programs
• Company car for work and personal use