Production Assistant (Character Escort) - Halloween Horror Nights

About the role

Join our dynamic team as a Production Assistant, where you’ll play a vital role in supporting character performers and creating memorable experiences for guests from around the world and of all ages. In this fast-paced and guest-facing role, you’ll assist performers with dressing and undressing in costumes, ensure the safety of both guests and performers, and provide exceptional guest service.

Responsibilities

- Interact with guests and may have guest recovery situations, take photos for guest and commit to the Character Illusion. - Review daily set sheet and snapshot. Perform Character Set as assigned. Escort Character and Character’s vehicles throughout the Theme Park. - Manage crowds to ensure effective photo operations. Maintain Character set time, and Character placement & quality. - Promotes and provides extraordinary guest service for both internal and external guests; answers questions and offers information in a courteous manner. Seeks to provide assistance to guests. - Understands and demonstrates the proper use of safety practices and ensures department standards are maintained and safety policies for the Park upheld. - Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols. - Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere. - Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions. - Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages. - Perform other duties as assigned

Qualifications

- Must be 18 years old or older - Must possess strong organizational & communication skills both verbal & written. - Must be able to walk or stand for extended periods of time - Must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance - The noise level is generally moderate to high - Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors

Schedule

Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays – with shifts as early as 6am starting, and working hours until 4am for closing HHN shifts.

Pay

$19 per hour (After 1,000 hours worked, pay increases to $23/hr)

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.