Production Assistant, Base Technical Operations

About the role

Join the American Airlines family and explore a world of possibilities both at work and during your time off. As a member of the Base Maintenance Team within the Integrated Operations Division, you will provide clerical administration support for Maintenance Base employees, helping you grow your expertise while enjoying travel perks and a supportive work environment.

Responsibilities

• Develop and maintain various department reports, including weekly headcount reports.
• Support all aspects of WorkBrain maintenance: time coding, shift schedules, crew lists, overtime processing, shift swaps, and vacation with union bid lists.
• Maintain confidential employee files, field trip, and overtime records using the WorkBrain database and/or Staff Admin.
• Provide front‑desk telephone coverage and respond to inquiries.
• Greet and direct base employees and external visitors.
• Maintain office supplies inventory and initiate department supply orders when necessary.
• Submit transactions for computer and system access and password resets.
• Sort and file data and correspondence; interact with all levels of management and shop employees.
• Type 25–49 words per minute.
• Work any shift, including nights and weekends, as required.

Minimum Qualifications

• High School diploma or GED equivalency.
• Office experience.

Skills, Licenses & Certifications

• Proficiency with Microsoft Office (Word, Excel, Outlook, etc.).
• Knowledge of RES, DECS, Sabre, IMS, View Direct, SmAArtbuy, I‑Payables, and WorkBrain.
• Ability to prioritize and organize work functions effectively.
• Exercise good judgment and work under time constraints with professionalism, efficiency, patience, and tact.
• Ability to prepare correspondence and format reports.
• Ability to track, coordinate, and oversee several projects simultaneously with minimal supervision.
• Ability to maintain confidentiality, including payroll information.
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
• Ability to secure appropriate airport authority and/or Customs security badges, if applicable.

Benefits

• Travel perks: access to 365 destinations on more than 6,800 daily flights for you, your family, and friends.
• Health, dental, prescription, and vision benefits starting on day one, plus virtual doctor visits and flexible spending accounts.
• Wellness programs offering tools, resources, and support for personal well‑being.
• 401(k) program with employer contributions available after one year (depending on workgroup).
• Additional benefits including Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
• Inclusive workplace with 20+ Team Member Business Resource Groups focused on diversity, community, and professional growth.

Schedule

Must be able to work any shift, including nights and weekends.