Production Administrative Assistant

About the role

At Groundworks, North America’s leader in foundation solutions, our Production Administrative Assistants are essential partners to our field and leadership teams—providing the coordination, accuracy, and follow-through that keep projects on track. From scheduling support and paperwork management to communication and data accuracy, your work directly supports our crews and ensures a seamless customer experience. This position handles workflow for customer service calls, production and service technician interaction, and supports administrative needs of a busy customer service-based industry.

It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.

Responsibilities

• Provide administrative support for timekeeping
• Create weekly job packs
• Create and close purchase orders
• Ensure office equipment is in working order, including scheduling maintenance
• Setting and confirming install dates
• Mailing customer information packets
• Following up with customers on a variety of issues
• Updates customer records for accuracy

Qualifications

• High School Degree/GED
• 1-2 years Administrative Assistant experience preferred
• Previous call center or customer service experience preferred
• Must be positive and motivated with excellent communications skills
• Ability to adapt quickly to changes in work strategy
• Excellent computer skills
• Great oral and verbal communication

Seeing with the ability to read reports, data, statistics and information on computer screens is required.

Working Conditions

• Full-time
• Onsite

Benefits

• Competitive base pay + bonus based on company performance ($30-45k avg.)
• Annual Tribe Appreciation Tour, holiday & volunteer events
• Upward mobility - we promote from within 80% of the time
• Employee Ownership Program - share the upside when you win
• Tuition Reimbursement Program - we invest in your development
• Work-life balance - 2 weeks PTO and 6 paid holidays
• US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match, and paid maternity leave
• Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company-paid life insurance