Product Training Specialist

About the role

The Product Training Specialist is responsible for delivering technical training to Carrier’s commercial HVAC technicians on the operation, maintenance, troubleshooting, and repair of applied HVAC systems. This includes air- and water-cooled equipment, centrifugal, screw, and scroll compressors, air handlers, and related components such as pumps, heat exchangers, and coolant distribution units (CDU).

Responsibilities

• Collaborate with cross-functional teams and subject matter experts to identify training needs and develop appropriate technical learning solutions
• Design, maintain, and deliver training materials, including presentations, microlearning videos, job aids, and procedural documentation
• Serve as a proficient user of the Learning Management System (Totara), supporting course enrollment, virtual facilitation, and issue resolution
• Maintain accurate training records and schedules within the LMS
• Monitor learning and development trends and benchmark best practices to continuously improve training offerings
• Support the maintenance and readiness of training labs and instructional equipment

Qualifications

• High School Diploma or GED
• 4+ years of commercial HVAC industry experience including installation, operation, maintenance, or service
• 2+ years of experience delivering technical instruction, with demonstrated technical aptitude and effective use of instructional technology
• Travel up to 30% is required

Preferred Qualifications

• Bachelor’s degree with 5+ years of relevant HVAC experience, or equivalent combination of education and experience
• 5+ years of technical instruction preferred
• HVAC field service experience preferred
• Knowledge of data center systems and applications preferred
• Advanced proficiency in Microsoft Office application

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Tuition Assistance

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Contact Information

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.