Product Training Specialist

Ascend Learning, a leading healthcare and learning technology company, connects a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals, and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers across the U.S., Ascend Learning was recognized as one of America’s 2025 Greatest Workplaces and America’s Best Places to Work for Mental Well-Being for 2025.

Ascend Learning's Nursing Category supports the full learning journey of future nurses through brands like ATI, APEA, and NursingCE. These evidence-based solutions develop practice-ready nurses prepared for board certification and clinical practice. Using data analytics and engaging learning tools, we help nursing students master core content while providing educators with best-in-class support and expertise. Our nearly two decades of data—including over 12 million proctored assessments—enable educators to understand student comprehension and performance, positioning programs for successful outcomes.

About the Role

The Product Training Specialist delivers Nursing product training support through expert product knowledge to ensure client product understanding, adoption of resources, and achievement of client outcomes. This role partners directly with the Client Success Team and other key stakeholders to provide onboarding and proactive ongoing service, leading to increased product usage. The position involves hosting engaging live webinars, technical troubleshooting, and operational support for KPI tracking using platforms like Zoom to promote Nursing solutions as the industry leader.

Where You’ll Work

This is a remote position within the United States, with a preference for the Kansas City Metropolitan area. The role requires up to 50% travel.

Responsibilities

• Train new and existing clients about Nursing solutions in virtual or onsite meetings, providing hands-on demonstrations of product features and functionalities.
• Collaborate with the Client Success Team and internal stakeholders to plan, execute, and assess client onboarding and proactive ongoing product training needs; provide feedback for product enhancements.
• Maintain "expert" level knowledge of all Nursing solutions, staying informed about product updates, new features, and functionality changes.
• Lead client-facing live webinars aligned to product needs and industry trends.
• Use Gainsight, D365, or other technical approaches to maintain awareness of client status and book of business to increase engagement and loyalty; escalate concerns to key stakeholders.
• Deliver detailed client follow-up to support service delivery and respond to additional questions and training needs.
• Support the sales team with revenue targets by ensuring timely onsite and virtual student orientations when demand exceeds sales bandwidth.
• Support operational initiatives and troubleshoot product/tech issues to assist clients with quick resolution.

Requirements

• Bachelor’s degree in education, healthcare, or a business-related field required; Master’s Degree preferred.
• 2+ years of industry experience in educating or training on product resources.
• Experience teaching or training in a business or academic setting.
• Development of presentations to aid in learning.
• Troubleshooting product or technical support issues.
• Evaluating the effectiveness of training programs to assist customers with utilizing product lines.
• Ability to travel up to 50%.

Skills

• Self-motivated learner eager to master a large portfolio of products.
• Ability to deliver effective and engaging presentations, adapting training styles to various audiences.
• Innovative thinker with creative problem-solving and continuous improvement skills.
• Articulate communicator with active listening skills who can positively engage an audience.
• Strong analytical skills with the ability to accurately interpret data.
• Ability to present data findings in a manner that provides valuable insight and drives effective decision-making.
• Detail-oriented with accuracy and troubleshooting expertise in various system and product areas.
• Proficient organizational skills with the ability to successfully manage and prioritize daily tasks and responsibilities.

Pay

The current full-time, annualized base pay hiring range for this role is $60,400.00–$86,350.00. Individual compensation will be determined by relevant experience, qualifications, current business needs, and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.

Benefits

• Health, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) with company match.
• Paid time off and parental leave.
• Employee assistance program.
• Wellness programs such as Headspace and Airvet.
• Charitable matching program.