Product Support Specialist US (remote)

Responsibilities

• Customer site delivery of: Installation and operator training on instruments and software
• Preventative maintenance
• Diagnosis and repair of systems
• Sustaining customers and distributors remotely
• Efficient management of schedule and workload
• Effective communication with customers and colleagues
• Aid as needed with product demonstrations
• Preparation/submission of service reports to customers

Requirements

• Essential: Industry experience working with HPLC or Liquid Scintillation Counting
• Full driving licence
• Willingness to travel extensively
• Highly motivated and have strong problem-solving abilities
• Excellent verbal and written communications skills
• A commitment to providing a high level of customer service
• Able to work independently without supervision in high-pressure environments
• Desirable: Relevant experience in the pharmaceutical industry
• Experience of working with radioactivity