Product Support Specialist (REMOTE)

Responsibilities

• Acting as the product subject-matter expert for the Portfolio Management section of LeasingOS, and delivering training and walkthroughs that help brokers adopt and get value from it
• Conducting detailed quality review of abstracted lease data, identifying discrepancies and resolving issues to maintain a high standard of accuracy and service
• Serving as a point of contact for our offshore abstraction team, resolving their questions to keep delivery moving smoothly
• Resolving recurring user queries through our support channels, providing consistent, professional and timely responses
• Managing broker expectations on abstraction timelines, handling time-sensitive conversations with professionalism and care
• Supporting stakeholder communication on topics including pricing and product vision

Requirements

• Experience in lease abstraction or lease administration, with the demonstrated ability to spot issues and discrepancies in lease data
• Exceptional attention to detail and a strong commitment to quality of work and service
• Excellent interpersonal and communication skills, including the confidence to manage demanding or time-pressured conversations and keep them productive
• Comfortable managing expectations and competing priorities in a fast-paced environment
• Self-directed, with a bias toward continuous learning and initiative