Product Support Sales Representative (PSSR)

Responsibilities

• Demonstrate Modern Machinery’s core values and promote the mission and vision of the company
• Follow all company policies, processes, procedures
• Exercise safe work practices to contribute to the achievement of the company’s safety goals
• Effectively communicate with and establish relationships with assigned customers
• Develop sales forecasts and business plans for each customer
• Utilize the company’s CRM system to track and maintain customer records
• Promote growth and increase sales activity for parts and service
• Identify new or additional opportunities for aftermarket sales
• Sell service programs
• Perform and coordinate market and opinion surveys
• Provide customers with quotes related to product support
• Perform machine inspections and evaluations
• Communicate the progress of repair(s) to customer’s equipment in the shop
• Aid in successfully negotiating and settling customer product support disputes
• Execute on short and long-term goals through good management and planning

Qualifications

• Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers
• Requires a valid driver’s license and the ability to maintain an insurable driving record
• Provide exceptional customer service
• Effectively manage relationships both internally and externally
• Good verbal and written communication skills
• Ability to exercise integrity, confidentiality, and discretion
• Excellent time management and organizational skills
• Capable of working with all levels of the organization
• Teamwork: cooperate and support others within the Modern Machinery organization

Education/Experience

• High School diploma required
• Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience
• Proficient in Microsoft Office products (Outlook, Word, and Excel)