Product Support Sales Representative (PSSR)

At Komatsu, we lead the construction and heavy equipment industry with cutting-edge technology and innovative solutions that enhance efficiency, safety, and sustainability. Komatsu Company-Owned Dealers West operates thirteen branch locations in CA, NV, AZ, UT, and WY.

About the role

The Product Support Sales Representative (PSSR) serves as a key liaison between Komatsu and its customers, responsible for customer coverage, retention, development, and satisfaction in the assigned territory. This role focuses on driving parts and service sales, supporting customer equipment uptime, and expanding Komatsu’s product support market share. The PSSR ensures strong customer relationships while identifying new opportunities for growth. This position supports customer locations in Northern and Central California, and candidates may reside anywhere within these regions.

Responsibilities

• Build and maintain strong relationships with existing customers, conducting regular meetings to address product support concerns and provide solutions.
• Complete and maintain accurate machine record data for assigned customers using Komatsu database systems.
• Promote branch service department capabilities through value-added programs and Komatsu’s technical expertise to increase service revenue.
• Promote genuine Komatsu parts and competitive programs to maintain and grow parts sales.
• Identify, create, and develop new customer contacts to expand the customer base and increase sales opportunities.
• Partner with the sales department by providing insight into potential new and used equipment sales opportunities.
• Research, compile, and present quotes for customers related to parts and service requests.
• Prepare and maintain sales call reports, lost sales reports, and other documentation to ensure customer coverage and track market data.
• Identify and communicate opportunities for improvement based on customer feedback and internal collaboration.

Requirements

• Strong working knowledge of equipment operations and mechanical functions.
• Mastery of sales skills and techniques with demonstrated ability to grow business relationships.
• Strong verbal and written communication skills, including proficiency with MS Office and CRM tools.
• Self-motivated, results-driven, and able to work independently within an assigned territory.
• Willingness to travel within the region to meet customer needs.

Pay

This role pays $50,000 base salary plus uncapped commission. The actual offer will consider a wide range of factors, including experience and location.

Benefits

• Day 1 medical, dental, vision, life, and disability benefits.
• Employee discounts to Ford, GMC, Disney, AT&T, Verizon, and more.
• Employee recognition, career development opportunities, and excellent job security.