Product Support Sales Representative (PSSR)

Responsibilities

• Obtain and build relationships with customers through the selling of Preventative Maintenance packages & Shop and Field Service repairs.
• Build relationships with clients through calling on current ASCO customers and developing new ones through sales calls to customer offices, shops and jobsite locations within your assigned territory.
• Sell parts and service jobs, quoting and selling PM contracts, addressing customer concerns, furnishing technical support where applicable, and collecting profiling information to enhance the customer experience.
• Market parts and service sales such as preventative maintenance plans, machine inspections, machine repairs, remanufactured component sales, standard job quotes, extended warranties, and special parts promotions.
• Perform follow-up calls on complete goods and major parts and service sales.
• Aid after-sales service calls to ensure equipment operates at customers' expectations.
• Provide limited technical support when appropriate.
• Ensure that Parts and/or Service estimates meet ASCO pricing and department approval standards.
• Manage pre-planning, post-call notes, and follow-up actions using a CRM tool.
• Adhere to all safety rules and complete safety training as required.
• Represent ASCO in a positive and professional manner at all times.

Requirements

• Bachelor's degree or equivalent experience.
• Proven sales ability and excellent customer relationship skills.
• Ability to write and speak effectively to individuals and groups.
• Strong planning, problem-solving, and negotiation and organizational skills.
• Knowledge of heavy equipment is preferred.
• Knowledge of equipment components, repair times, and overall technical aptitude.
• Solid computer skills and knowledge of general business software.
• Valid driver's license with acceptable driving record.

Benefits

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays.
• Paid Training & Advancement Opportunities.
• Unique Perks: ASCO Children’s Education Program (financial assistance for employees' children pursuing higher education).
• Core Values: Honor God, Develop People, Pursue Excellence, Grow Profitably, Be Part of Something Bigger.