Product Support Sales Representative - EPG (North)

Essential Responsibilities & Expectations

• Maximize parts and service sales in assigned territory
• Aid in the sale of new equipment
• Develop and sell customer support agreements, connectivity, and extended service coverages
• Customize maintenance programs per customer requests
• Sell fuel solutions to critical infrastructure businesses such as data centers and medical facilities
• Maintain accurate customer data records
• Aid in the collection of past due invoices
• Monitor and report product performance and competitive activity
• Establish and maintain personal working relationships with customers
• Follow up on past repairs to ensure customer satisfaction
• Inform customers on the status of repairs
• Negotiate mutually agreeable settlements on customer complaints

Qualifications

• High school diploma or equivalent required; college degree preferred
• Previous experience in parts or service operations and a working knowledge of the Electrical Power Generation industry is preferred
• Experience using personal computers and basic typing skills are required
• Candidates must possess the ability to quickly acquire the following required skills and competencies:
• Customer acquisition skills
• Advanced sales execution skills
• Relationship building and customer retention skills
• Problem resolution skills
• Basic mechanical and parts identification skills
• Written communication skills
• Basic computing skills including Microsoft Office

Skills and Competencies

• Customer acquisition skills
• Advanced sales execution skills
• Relationship building and customer retention skills
• Problem resolution skills
• Basic mechanical and parts identification skills
• Written communication skills
• Basic computing skills including Microsoft Office

Job Training

• Area specific parts and service training
• TTCO and Caterpillar computer programs
• OSHA required training
• Compliance training
• Safety training

Physical Requirements

• Speaking
• Listening
• Writing
• Typing
• Reaching
• Kneeling
• Grasping
• Stooping
• Lifting items up to 100 lbs.
• Climbing on equipment
• Driving (day and night)

Job Hazards

• Strains due to lifting
• Hand injuries
• Driving related hazards
• Equipment movement
• Slips, trips, falls
• Overexertion due to stress and fatigue

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.