Aftermarket Sales Support Representative

Eaton’s IS AER FMC division is currently seeking an Aftermarket Sales Support Representative. This is a full time, on-site position based at our Grand Rapids, MI facility. The Aftermarket Sales Support Representative partners with cross functional teams to support day to day sales activities and ensure efficient execution of customer orders. The position serves as a primary point of contact for internal stakeholders and external customers, delivering clear, timely, and professional communication throughout the order lifecycle. Responsibilities include monitoring internal repair orders, communicating status updates, and ensuring quality requirements and quoted on time delivery commitments are met. The role also emphasizes building and maintaining effective working relationships that support growth opportunities. Acting as an extension of the Aftermarket sales team, the representative supports on site operations and contributes to sales execution while maintaining operational efficiency and customer confidence. The expected annual salary range for this role is $97000 - $143000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What You’ll Do Functions as primary contact for customer-related inquiries and represents the voice of the customer and USM team within the facility. Performs review of all material to be routed for repair.Accountable for ensuring orders are entered into the ERP system and/or other support databases. Provides continuous feedback externally and internally on order status throughout the repair cycle by providing proactive communication in anticipation of customers’ needs.Coordinates the internal activities of all departments involved in achieving customer commitments. Coordinates issue resolution (when necessary) by achieving a mutually acceptable solution between Eaton and the customer.Assesses market channel delivery options (direct vs distribution).Fundamental understanding of regulatory processes around Aerospace and Export Controls and assures compliance with all export control regulations- ITARAssess current practices for continuous process improvements.Maintains web marketing sites by updating pricing and inventory levels. Supports in negotiating customer pricing, delivery, administrative requirements and conditions ensuring compliance with Eaton’s policies, terms and conditions from proposal through shipment.Coordinates logistics between Eaton sites when routing material in or out from repair. Qualifications Required Basic Qualifications: Minimum Bachelor's Degree from an accredited institution Minimum of three (3) years experience interfacing with customers. This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C.1157, or (iv) asylee under 8 U.S.C.1158.Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any "CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc."No relocation is available for this position. Candidates must reside within 50 miles of Grand Rapids, MI to be considered. Active Duty Military is exempt from this geographical limitation Preferred Qualifications Aerospace Industry experiencePrior experience in the purchase and sale of used and serviceable materialsExperience with e‑commerce platforms (Aeroxchange, ILS, B2B Aero) and digital marketing initiatives Skills Attention to detail, accuracy, organizational skills, follow-up, ability to learn and apply new concepts, ability to follow detailed work instructions, effective communication skills (verbal and written), presentation skills and data analysis skills.Possess ability to develop, implement, and achieve ambitious sales goalsPossess ability to work effectively in a matrixed organization, drive results, and influence outcomes through collaborationExcellent oral and written communication skills, with strong planning and organizational capabilities All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.