Sales Support Representative

Responsibilities

• Receive and reply to all communications from assigned consultants or customers.
• Manage open order reports on a weekly basis to ensure date management protocol is followed.
• Enter orders on behalf of the consultants.
• Proactively provide consultants with important order milestones including ship dates and backorders.
• Maintain communication with internal departments to ensure all project related milestones are met.
• Review and quote projects KPIs.
• Work the open order report weekly.
• Acknowledge receipt to all emails within four hours (internal and external).
• Process and release all orders received within 24 hours.
• Ensure all orders are entered with accurate dates and monitor / update as necessary through order completion / invoicing.

Qualifications

• Education Required: High School Diploma
• Preferred: Associate degree
• Experience Required: Customer Service Experience
• Preferred: 3+ Years Relevant Experience
• Skills Required: Strong organizational skills
• Preferred: JD Edwards / Oracle experience

Skills

• Strong organizational skills
• Preferred: Microsoft Office skills

Benefits

• Competitive pay with Career Growth Opportunities
• Full benefits — medical, dental, vision
• Paid Parental and Bereavement Leave
• 401k plan with company match
• “Dress for Your Day” (business casual) Dress Code
• Discount on Standard Textile Products
• Hybrid working environment, both onsite and remote

Pay

Competitive pay with Career Growth Opportunities

Schedule

The hybrid schedule for this role includes in-office work on Tuesdays - Thursdays, and additional onsite days may be required during the training period. Associates are expected to be in the office during this time.