Product Support Process Administrator

Responsibilities

• Sets up and submits daily, weekly, and monthly reporting jobs and distributes output.
• Retrieves and analyzes system data for various users.
• Receives and investigates all product support “help” calls.
• Supports parts, service and warranty operations personnel.
• Create product support summaries.
• Maintain master data tables.
• Maintain SharePoint site.
• Reviews and tracks status of projects and communicates status updates to management.
• Provide training in one on one, group or Web-Ex settings on existing and new systems.
• Aids in coordinating system updates including labor rates, miscellaneous sell rates (oil prices, etc.), and factory passwords.
• Aids in system upgrade testing prior to implementation into production.
• Aids in updating and communicating warranty labor rate changes.
• Develops and maintains document procedures and processes.
• Performs branch reviews.
• Creates marketing program claims to recover funds from manufacturer.
• Audits, approves, and processes promotional claims.
• Produces business analytics reporting to track Ziegler parts and service marketing campaign performance.
• Aids in calculating and applying marketing program discounts on parts and service documents.
• Aids in developing and communicating new user procedures.
• Participates in new software/process rollouts.
• Aids in monthly account reconciliations.
• Aids in managing service software subscriptions.
• Works in a cooperative manner with team and superiors.
• Assists with special projects and other duties as assigned.

Qualifications

• 2-year degree required, 4-year degree preferred.
• 1-3 years administrative or user support experience.
• Strong written and verbal communication skills.
• Basic skills with Microsoft Office and Dealer Business Systems Software.
• Thrives in a fast-paced work environment.
• Great organizational skills.
• Personal Attributes: Attention to Detail, Problem Solving, Efficiency, Planning and Organization, Teamwork.

Travel

• Up to 10% travel.

Minimum Physical Requirements

• Standing, walking, using hands, talking, hearing.

About the Role

Ziegler Inc. is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Founded in 1914, Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training.

Benefits

• Competitive pay.
• Full time positions are benefits eligible which includes:
• Health, Dental, Vision and Life Insurance.
• 15 days of PTO your first year, accrual starts day 19 paid holidays.
• 401(k) plan with company contribution and match.
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year.
• Short-Term and Long-Term Disability Insurance, FSA & EAP.
• Paid Parental Leave & Funeral Leave.
• Fitness membership discount.

Equal Opportunity Employer

Ziegler Inc. is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.