Product Support Administrator

About the role

Arrow International is the world’s leading maker of charitable gaming products, including pull tabs, bingo paper, and cutting-edge electronic gaming systems. We power entertainment in social and gaming venues globally and are experiencing rapid growth. As a Product Support Administrator, you will accurately enter customer orders into our systems with a focus on detail, efficiency, and communication. This role involves verifying order information, managing changes, and collaborating with internal teams to ensure customer satisfaction.

Responsibilities

• Accurately enter customer orders into AS400 and Lansa Systems.
• Review orders for accuracy, completeness, and pricing.
• Communicate with customers, sales representatives, and internal departments to resolve order-related issues.
• Monitor and update order/lease status in the system.
• Maintain digital and/or physical order records.
• Respond to inquiries regarding order status, delivery dates, and backorders.
• Collaborate with shipping, inventory, and production teams to ensure timely order fulfillment.
• Process Return Orders (ROs) according to Arrow’s return policy for distributors, field engineers, and external customers using Salesforce.
• Maintain a high level of data integrity and confidentiality.
• Meet daily, weekly, and monthly order processing deadlines.

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree a plus.
• 1–3 years of experience in order entry, data entry, or customer service.
• Proficient in Microsoft Office (especially Excel) and order management software (e.g., AS400, SAP, NetSuite, Oracle).
• Excellent attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.

Preferred Qualifications

• Prior experience in manufacturing, distribution, or e-commerce industries.
• Familiarity with inventory and supply chain processes.
• Basic understanding of invoicing, shipping, and customer service workflows.
• Experience with AS400 systems or Salesforce platforms.

Benefits

• Profit-sharing.
• 401(k) matching.
• Paid time off, including a bonus week every July.
• Great benefits package.

Schedule

Office-based environment or hybrid (depending on company policy). Standard business hours, with occasional overtime during peak periods.