Product Support -Lift Trucks - Remote

About Our Client

The organization operates in the material handling industry, providing solutions that address the need for efficient and safe lifting, handling, and moving of materials across various sectors. With a global presence including over 16,000 professionals in more than 50 countries, the organization focuses on delivering reliable equipment and services to support operational productivity and safety for a broad range of customers.

About the Opportunity

The Product Support - Lift Trucks role is designed to enhance customer satisfaction and maintain product quality across North America West, Canada West, and Mexico. The position supports dealers and key account customers by ensuring technical excellence and service reliability for lift truck products, thereby promoting business growth through improved equipment and parts profitability.

Responsibilities

• Develop and support the dealer network for lift truck products.
• Train dealers and customers on assembly, commissioning, and technical aspects.
• Verify product specifications and quality compliance.
• Provide troubleshooting and technical support remotely and onsite.
• Deliver classroom and hands-on technical training.
• Visit customers and dealers to offer technical advice and identify business opportunities.
• Report non-conformities and technical issues clearly and consistently.
• Ensure correct interpretation and application of warranty policies.
• Support sales team with technical inquiries and non-conformities.
• Suggest improvements in service development and quality.
• Make decisions regarding service measures in the field.
• Plan and manage travel for product support activities.
• Perform other assigned duties.

Requirements

• Strong technical background in machinery aftersales support or related fields.
• Knowledge of hydraulic and electrical systems, engines, transmissions, and spare parts manuals.
• Proficient PC skills.
• English fluency required; bilingual Spanish is desired but not mandatory.
• Availability for frequent travel.
• Residence near a major airport.

Pay Range and Compensation Package

USD 75,000 - USD 79,000 yearly.

Benefits & Perks

• Medical Plan.
• Dental Plan.
• Vision Plan.
• 401(k) plan with matching from day one.
• Identity theft protection.
• Accident insurance.
• Travel insurance.
• Paid vacation (2 weeks initially, increasing with tenure).
• Paid sick leave.
• Paid holidays.

Note

Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.